Reviews for White Castle in South Plainfield, NJ
I ordered online two hours before pickup. When I got there, they said they didn't have my order. I showed them my online... receipt. They then went to the computer and said, we don't even see these until you get there to pick it up. WHAT IS THE POINTIN ORDERING ONLINE AHEAD OF TIME?!?!? They then told me to wait, and they'll prepare they order. I see them start doing it, andthe other employees keep taking the burgers and putting them into other orders. About 15 minutes go by. Seriously, you have toget your act together. This is not proper customer service. Read more
Got a chicken and waffles slider and a 1921 slider. It's good for a quick "in your car lunch". Just make sure you order online... because you will wait a long time if you order there at the counter. Read more
So the person handling money should not be making the drinks... it just seems unsanitary and with no gloves sanitizer... etc.... next customer service how about a smile.. greeting of some sort. this really was not a great experience. I won't bereturning Read more
Ordered through the mobile app. Double cheeseburger combo ($2 off coupon), strawberry lemonade smoothie and received free order... of 6 chicken rings. Meal was a little over $10. Waited outside until order would be ready. Walked in, one person in line. MobileOrder was not ready. There were @6people working behind the register and maybe 2 cars in the drive through. Disappointed foodwasn't ready but it was good. Perfect smoothie to cool off. Read more
I have been here a few times. Each time I go they have an issue with the credit card machine at the drive thru. Which makes... every transaction very long. So expect a very long wait even if the line is short. Also check your order before leaving becauseyou can't go inside if they mess up because the dining room is locked. Which means you'll end up back at the drive thru line ifyou have the patience to wait. Good luck. Read more
1:30 am I was in line for over 20 mins. Ordered a #1 with cheese, onion rings instead of fries and a 5 piece mozzarella stick.... When I finally get to the window two people are standing there confused and asked my order again. I tell them. They hand me abag and ask if I want sauce? I say yes for my mozzarella sticks. The older more experienced person says it's already in the bag.I say thank you and look in the bag and see fries. I tell them I asked for onion rings and I have fries. She said it's fine andI had marinara sauce in the bag. I get home...no mozzarella sticks. Just burgers and fries with onion rings. Fries I neverwanted and missing $6 worth of cheese sticks. I was very upset ???? Read more
I was really looking forward to this, because I have been hearing people for years say how much they loved White Castle burgers.... The staff was real friendly and the packaging of the sliders was interesting and fun. The Strawberry Banana Smoothies werepretty yummy. However, we were amazed at how thin the meat was in the sliders, and their wafer-thin meat patties are made withfive holes, to boot! The bun was good and the cheese not bad, but I can't figure out why anyone would want to go back ever againfor burgers like that. I don't know if they greatly shrunk their patties recently, or if I am missing some taste buds that haveimpressed my friends through the years. I am usually pretty easy to please. Read more
Food is always good at White Castle. Service is also great. Getting 3 stars cause of the prices. You can go to almost any burger... fast food place and get more food for cheaper. Don't think the meat in 4 sliders even equal the meat in a regular McDonald'sburger. Read more