Reviews for El Pollo Loco in South Gate, CA
One star is all you get when I order a classic Pollo bowl and the person at the register tells me I can't have any extra salsas... with my meal. He told me they ran out, so i went home with my food, minutes later I sent my son back to buy another bowl andasked for extra salsa and can you believe it, he received as many as he asked for. He got 6, I got none. How Fair was that ? Andwhy was I refused when I politely asked ! So I have no desire to do business with this location. Read more
This is much closer to my work place and I order online a lot. There are rewards as $2 discount or $5 cash on account to order... cheap food. Recently one of the orders was incomplete without avocado and another customer checked his bag before taking it out.But the food is tasty than other locations. Read more
This place has horrible service. I was there on Dec. 18 2021 at noon. I ordered two tostada chicken salads. The avocado on the... tostadas was really bad, i will attach pictures to show how disgusting the avocado on my tostadas looked, i had to remove it.Not only was the food quality bad , but also the window attendant at the pick up. I asked her for pico de gallo, cilantro andonions when paying. When she brought the food , the onions, cilantro and pico de gallo where not included. When i was about toask her for them again, she cut me off by closing the window on my face. Not the only time i get bad service here. Other times ibeen served cold chicken, undercooked rice and not to mention a dirty dining room, the times i have dined in. I did an onlinesurvey on store and left number for corporate to call me and it seems they do follow up or care about complains. Read more
I like coming because of the chicken is better than the one in Downey.! But the wait in the drive is crazy I being here for 25... minutes and I?m still at the speaker where you order, don?t know why but this is not cool. Read more
?? drive-thru only.?? My sister Place an order on the app for curbside pickup. That service is not available for that location... even though they have the signs for it. I warned her not to come here to get food or anything this is the worst running el polloloco in this local ever. Pickup time 3:55 p.m. no one came. No signs. no warnings. She had to wait at the door knocking at thewindow really hard to get someone attention. She was trying to cancel the order now but you have to call them. And no surprisethey don't pick up. 4:04 three different employees were coming into work she had to talk to them. At 4:08 p.m. a management cameout with the order. Did not apologize or anything to my sister and I told her next time read my reviews and my warnings.??????Do not order in the app??????. You be held hostage because they will not pick up the phone to cancel your order. The appwill not let you cancel the order. ???? drive-thru only do not use the app it does not warn you about anything of this. Noindoor dining no curbside pickup just drive-thru. (Old review) Liars and disappointment. Order double chicken tostada saladopen up the bag no avocado they told me they don't have no avocado. Parade thought I was blind. I see them right over there Ieven took a picture of it. And try to add dipping sauce avocado which is not the same. Also order a regular chicken tostadasalad. And he gave me a six piece chicken nuggets salad. Seriously. You could have said we're just f---ing lazy on cutting theavocados and getting the proper amount of chicken for a salad. People please don't go there you don't get what you payfor. (Old Review) Went to the drive-thru. Order two chicken tostada salad and a double chicken tostada salad. Sour cream wasmissing cheese was missing my avocado is missing. it's best to go inside so you can check your order before you leaving. thereis pictures (old review) Never had a problem with the food. The employees sometimes they're not in a good mood pr Read more
When your burrito is smaller than both the length and width of your hand and your hand isnt big in the first place and they say... " it's only a $5 burrito so its small but I dont usually make them so idk" waaaa I buy them all the time this is the size of thekids BRC burrito ???? and still no chips (pic of receipt). Dealm no wonder my mom hated coming to this Pollo Loco as a kid. Tooka bite just like I thought all Tortilla (picture included) big ole hole that basically says we too lazy to do things right andit's cold to boot. So disappointed totally not worth the $7.93 I paid 40 minutes later: the mashed potatoes did me in, theytasted funky, salty, rancid(?) With chunks that were almost powdery. I forced myself to eat it and found myself running to thebathroom hopefully it's just an upset stomach. Read more
Arrived at 4:02 p.m. with a 1 & 4 year old. The cashiers were unorganized and didn't know what to do. Which took 15 minutes to... place our order. (4:17) Then didn't get our food till 4:39 p.m. We weren't given our mac-n-cheese, forks & spoons, or 4 plates(only got 2). Which ment we had to wait again since we weren't the only family waiting on missing things. (3 more minutes) Idon't know who the manager was but your staff either needs more training or you need to hire more people. Please don't eathere. The floors were sticky, the tables were not clean, the salsa & beverage station were also a hot mess! This was my firstfamily's night out in over 3 weeks due to my husband's work.Thanks for the nice night out. We will never come to this locationever again and probably will think twice before eating at a Pollo Loco again. Read more
I always get the chicken tostada salad. Is usually good but the service at this branch not so good. Very rude employees... sometimes. One day, they skip my order I don't know why, when I asked for my order instead of apologize the cashier act sorude. Read more