Reviews for Baskin-Robbins in South El Monte, CA
Best customer service ever. A lot of people will say it's the coffee that makes their day but it's the people who work here that... make mine. Always leave with a smile on my face! Read more
I went in today(11/23/20) and was accused of harassing a employe the previous day. I was told they have video of me there... yesterday doing this. I never went in the store yesterday I called in asking a question about a cake and there was no harassmentover the phone either. I requested to see the video and was denied. This is one of the most awfully experiences I have ever hadin a business. Being told to your face by a straight out liar who claims to be the manager and general manager as well is plainwrong. I will be following up with corporate customer service regarding this issue to place a compliant. Because I would like tosee that video as she claims. Read more
As soon as I opened the door I felt nauseous. I think it was just the cleaning products but it smelled way too pungent. I went... to see the ice cream, melted. I decided to leave :( Read more
Today 6/02/20, I purchased ice cream from this location. The two young ladies work at the time had poor customer service. No Hi... or offering the special of the day. One employee didn?t want to do the special of the day because they were supposed to beclosed at 5. But I arrived 4:10 and didn?t understand why I couldn?t have the special of the day. I didn?t feel welcome at all.It wasn?t a positive environment at all and I will not come back again. Read more
AVOID THIS LOCATION AT ALL COSTS! They have a bunch of kids working here who can't even be bothered to remember what ice cream... was ordered not to mention that their customer service knowledge is non existent. Not sure who runs this location but theyshould take a look at how their young staff can't even take a simple ice cream order and they treat all their customers likegarbage. You let little kids run your business like that and you'll be closed down in no time. Read more
Please beware when ordering cakes from this specific Baskin Robbins. We ordered a cake 2 weeks in advance and paid it in full... only for the cake to not be made. The store didn't even bother to notify us that the cake would not be ready because they forgotto make the order. Apparently the cakes from this Baskin Robbins store are made at a Baskin Robbins store in West Covina. Ourpick up time was at 5 pm. We arrived to pick up the cake only to be told that the cake was not done. At this time of the daythere's nothing we could do to order another custom made cake. The store manager still had the audacity to tell us "you can goto Baskin Robbins in West Covina to see if they can still make it". Like really?!? It was already way too late to do that. Lifehappens sometimes but at least if we would have been notified early morning that it wasn't made, it would have been ok. We wereable to get a refund and that's it. Both the store manager and regional manager tried to make it up by giving us some freedonuts and ice cream. That didn't come close to justifying what occurred at all. Overall the situation was handled very poorly.Never visiting this Baskin Robbins store!!! Read more
Second time here, & I'm So Disappointed! I ask for a Mocha Blast, & the Drink taste like Nothing At All!
Update your times on Google. Says your open drove here, it's 840pm.... says your open until 9pm, and looks like your store has... been closed for awhile. Won't come back. Read more