Reviews for KFC in South Bend, IN
I think it would have been a 5? if maybe they had changed the oil out in their fryers. Things happen, and you get busy I... understand. Will go back again. Staff friendly as well. Read more
My wife just brought home a 7 pcs crispy with biscuits, Mashed potatoes x2 and coleslaw. No coleslaw, no receipt in the bag and... the chicken is burnt and tastes rancid. This is likely because their oil hasn't been changed in a long time. The food isinedible. Read more
Ordered a chicken strip meal, 1 spicy chicken Mac n cheese bowl, and 1 regular famous bowl. Was told there would be a 6 minute... wait on the chicken strips then we got to the window, paid, and were told to pull ahead and wait?no biggy. 22 minutes later, aman steps out and asked my sister and I if we were waiting on something?Yes, our food. 7 more minutes to by, our food comes out.Everything is right but the Spicy Chicken Mac N Cheese bowl. I go inside, no one is around. I stand there about 2-3 minutesuntil a woman comes out. I tell her this is regular chicken and not spicy. Instead of making it right, she takes it, and layersabout an inch or more of some type of hot sauce then hands it back. Not only was it inedible due to the amount of sauce, but herlack of care for the food or customer service or the time it took didn?t help. I?m a server, have been since 2010 and this wholeexperience was unacceptable no matter fast food or sit down restaurant. ?T? needs to be re-trained or find a new line of work.Wouldn?t recommend this place to anyone. Picture attached to see the disgusting mess she made of my food. Side note, the placewas dead and it was about 8pm when the whole thing started. Read more
Shout out to the best KFC. One of the ladies at the drive-thru saw me bite in to a bad fry while waiting on my honey and hot... sauce. I quickly spit it out and didn't know she was there. She saw and I apologized. When I parked in the lot. She came outwith a fresh bag of fries. I didn't even have to ask. Great customer service! Read more
Can't add a photo but the new Mac n cheese bowl was hardly filled, get a kids meal with popcorn chicken and Mac n cheese instead... of the regular famous bowl. This location always seems to forget things but going through the drive thru not everyone inspectsthe bag until they get home. The only positive thing about this location is the staff is usually polite. Read more
Terrible service. Never answered me at drive thru. Had to drive up then they said they could hear me but just didn't reply. Then... they were short of thighs but offered to replace a thigh in the bucket with a single wing. Aren't thighs and breasts usuallyconsidered worth TWO wings or legs? I asked for two and they complied but with attitude. This was a MANAGER!? Read more
Passing through the area. Extremely Dark chicken due to grease issues employee stated, food was not fresh overall, premade sides... had been sitting too long. Returned food, employee tried to deter my wait by saying 20 minutes, I waited anyway. Fresh chickenlooked WAY BETTER. Sincerely, A Georgia Peach Read more
Food was good and fresh. But staff seems very rude and like they didn't know what they were doing. Had to go back up to ask for... our full order cause they didn't give us everything we ordered and then they were rude about it like it was our fault. While wewere eating the service for the next coustermer was even worse. When you ask a question and the work says idk and shrugs theirshoulders that's an issue. Read more