Reviews for Jimmy John's in South Bend, IN

Give this location another try if you've had poor experiences in the past. I did, and I do not regret it. I'll give credit... where credit is due. This location used to be fine, then around 2020 it turned into a hot mess (as you can see from all the 1star reviews). However, my last 3 visits were ALL worthy of a 5 star review. I'm not sure what changed, maybe a new manager? Whatever they did seems to have worked as they really seem to have their act together now. All three of my recent pickup orderswere placed on the app/website. I hesitantly I customized my sandwiches worrying that they would mess something up, but theydid not. When I walked in to pick up my order I was greeted with a smile and handed my bag within seconds. Read more

This Jimmy Johns is a joke. They never have a delivery driver, but they don't update their app to make delivery unavailable.... They call you to inform you they don't have a delivery driver, but can't refund the delivery fee if you choose to come pick itup. They're always incredibly rude and they always mess something up. I'm not sure who's in charge of this location, but HOLYthey're either incompetent or simply don't care. Won't be using this location ever again, this one should be closed down. Read more

i have never had any problems at this jimmy john?s besides them ?running out of bread? an hour before close and not being able... to make any sandwiches, and tonight when the workers were very disrespectful. they don?t greet you at the drive thru, they justsay ?order when you?re ready? and it takes them 2-3 minutes just to say that. they also never ask if you?d like to orderanything else, they just assume you?re done ordering after one sub and tell you to pull around. the girl at the window tonightwas especially rude and for no reason. she had a nasty attitude and was treating me like i was stupid when i asked if i coulduse a reward. the only reason why this place is getting 1 star is because the sandwiches are good, the customer service justneeds to be improved big time Read more

The past year, this particular address has messed up my order every time. They also disregard extra/additional topping requests.... There's another Jimmy Johns on 933. They're sandwiches are awesome. Highly recommend going there instead! Read more

I got glass in my food at Jimmy John's, I called the corporate office and got no return call from them, I called Jimmy John's... where I got the sandwich and told them about the glass and they said they don't serve glass there.! I'm a diabetic if I had ofswallowed that glass I would be dead.! Portage and Cleveland Rd. South Bend, In Read more

Ordered 2 sandwiches at 1pm, it?s 2pm and still no food. Called the store, employee stated driver left 10 minutes ago but should... be here in the next 10 to 15 mins. I live 5 minutes away. Definitely not freaky fast. Read more

I was in the drive threw on 7-9-21 for a couple of sandwiches and they charged my card twice while I was waiting for them to... make my sandwiches. When they asked to run my card the second time I looked it up on line and saw it was already beingprocessed. Brought it to their attention before I left said it would be refunded in three days sorry. I have called the storemanager their boss and still to resolution after 12 days unbelievable. What is the correct amount of time to give them toreceive a $26.80 refund for a double charge? Worst drive threw experience ever. Up date 5 phone calls and 13 days and I got mymoney back so timely and such customer service. Read more

This is Not a good restaurant! I never eat at Jimmy John's because of the founders hobby of killing beautiful animals in... Africa. But today is one of our last days in South Bend, so we thought we'd give it a try. (being that we're exhausted fromdriving in from out of state and tired of the usual fast food) My husband ordered online enjoying the ease of using the app andbeing able to watch his sandwich be prepared in their tracking system however they don't bother to finish using a trackingsystem to let him know his sandwiches are complete. He called 36 minutes later to find out what was taking so long with two coldsandwiches and they let him know that the employee just didn't bother to finish the order by pushing the button. Next issue:They have a veggie sandwich that I thought sounded good with avocado listed as the second ingredient (in all caps) in theiradvertisement. When I took a bite out of my sandwich I found it missing avocado. I SEARCHED for "avocado" and when I found nonemy husband called to complain. They told him where he can find a tiny squirt of some "avocado spread" between 2 pieces of cheese(not my idea of what "avocado" is!) And certainly nothing like the picture which actually shows a sandwich which contains lotsof the avocado. So now I'll have to go to the grocery store to buy some avocado so I can finish making my sandwich. LAMErestaurant. We won't be back. SUBWAY is WAY better! Read more