Reviews for Dunkin' in Somerville, MA
I was working for this company for 3 years in this place I met with great customer and great team ???? I still in contact with... some of my team they are great person,enjoy your coffee ? and be sure there is no doubt that you will receive the best coffeeand best customer service ???? anywhere Read more
Each time I go to this Dunkin I'm impressed that they remember what I ordered the time before! It's a busy place, yet the store... is clean and the shelves are well stocked. Read more
Don?t come here. They don?t know what they?re doing. It took them forever to get my order b/c they barely speak English. my... vanilla latte was horrible I took 2 sips and threw it out. And DO NOT get their avocado toast Read more
Today I purchased out of the DD food list mini onion bagels filled with cream cheese and they were delicious. They were piping... hot and it hit the spot. Especially when you want a snack that is nice and warm with a large pumpkin swirl ice coffee. ???? Read more
Great customer service and respect.... I got 2 egg & cheese wake up wraps and a large iced mocha swirl extra extra with 9 melted... sugars and 3 caramel shots. Read more
They drinks and customer service are awful. The lady always has an attitude problem and ignored you when you are speaking to... her. But, the younger gentleman is nice and always willing to redo your drink. Read more
I extremely dislike this particular Dunkin. It used to be fine a year ago; loved it! I'd place a mobile order and it'd be ready... in minutes. But not anymore. Sorta rant review ahead, TL;DR is that they take forever with orders, especially mobile orders,and their customer service sucks. One day I waited for almost 30 mins for a mobile order. Took about 10min of me waiting therefor them to even acknowledge me. They said they were having issues with the expresso machine, which one of the two drinks Iordered needed, and would I mind waiting. So thinking they meant for a few more minutes, I said okay. Well ten+ minutes goby. I ask one of the two workers if it'll be soon. This is when they inform me that the expresso machine is BROKEN and they'rewaiting for someone TO COME AND FIX IT. Who knows how long that'd take!! So I say I'll be late for work now, can they pleasejust refund my money. Well they don't want to do that. The one guy asks what I want and he'll make it, so again I just hand themtheir slip with my order on it. (It was literally just those two drinks; an americano and a vanilla chai.) Then 5min later theymake them. No clue how the heck they can suddenly make them now when there clearly was no one fixing the machine yet. So thatsuper annoyed me. The americano was for my boyfriend, he said it tasted weird. So either the machine still wasn't working andthey used it despite knowing this, or they used coffee instead of espresso. Ended up not having time to eat dinner and get towork on time, literally just called out because I was so stressed. (Among other reasons). That was several months ago. Finallywent to them again more recently because my sister who lives nearby was sick and wanted me to pick up coffee and a croissant.Again, placed a mobile order. Again, waited much longer than necessary. When they finally put the coffee in the pick-up area, itwas at the same time as two other drinks, and no croissant, so I didn't think it was mine. Once I Read more
Free Wi-Fi when you wait for your order. No public restrooms.