Reviews for Popeyes Louisiana Kitchen in Somerset, KY
I took a long survey to get a free meal as was advertised. One of the managers told me I must wait 24 hours to redeem it,... nowhere on the receipt does it say that nor on their website so I called customer service and customer service said you can haveit now I even let them hear customer service say it. And the guy working there said ? I have never seen anyone do this for food?that was rude. The food was for my family when they get out of classes I was going to give them something to eat in the pointwas DO NOT LIE TO DOESN?T ALLOW ME AND BE SO OBVIOUS IN THE LIE I WILL PROVE YOU WRONG and also the bathroom is really dirty butI didn?t mention that on the survey which I now regret Read more
Chicken was not done and told something to them and they didn?t try to make it right and place was a mess
Food is good. The manager is unfriendly to customers. Never seen smile. Comes out the office by counter like mad at everyone.... Seen this several times when ordering in. I even said Hi to her and she looked at me like who are you and no response. I for onedon't like being treated like that when I come in a restaurant and I'm spending my money and I spent $50 that day this isSomerset Ky . I have noticed they don't have the business they did have . Read more
We have been waiting for almost an hour in the parking lot for our food because the cook is having issues. The GM took amazing... care of us, we have our 2 pitbulls with us, she brought them chicken tenders, water and sodas for us while we wait and made ourorder special to compensate for the BS ,that was totally not her fault. The wait is ridiculous, but she has taken the time tomake up for it, she definitely deserves special recognition!!! Thank you ASHLEY, you are true ROCK STAR!!!!! Read more
This location always has great people working and the food is always hot and fresh. Remember that even if you ordered ahead and... have to wait, that's only because they're waiting for the chicken to finish so when you get home everyone gets a great hot friedchicken dinner and the biscuits are better than kfc's by far. Read more
The staff working the front was amazingly nice and very attentive. Chicken sandwich was so tough, not sure if it had been... sitting a long time or what the issue was, but it wasn't eatable. We pulled the chicken off and ate the bun with pickles. Read more
We love the spicy and the classic chicken sandwich. They were out of mayonnaise, it made the sandwich a little bit dry. I got a... tender dinner and the tenders seemed to be undercooked. Service is a little bit slow for so many employees to be inside. Iunderstand they are new business and still learning but they need to pick it up a little bit. Read more
My friend and I decided to give Popeyes a try while waiting on someone to get out of class.. They advertise a free meal after... the completion of a very long survey. When we were done eating and taking the survey we requested the free meal.. a two pieceand a biscuit.. My friend was lied to and humiliated my a manager Infront of customers and sniggering staff. Before we left Idecided to use the restroom and quickly changed my mind.. it was disgusting to say the least... I would not recommend ever goinghere..Wish I could give negative 5 stars.. Read more