Reviews for KFC in Snohomish, WA
Just went throught the drive-thru and ordered a 3 piece meal and 2 famous bowls. Meal only came with 2 pieces and the drink had... no ice in it. For the famous bowls they cut up one chicken strip and threw it in the bowl. Very disappointing because I waitedso long for my food. Read more
Ordered food via Postmates. One of my items was missing so I tried to call but there was no answer. So I drove to the store to... get the rest of my order. I also asked to have the other part of my order replaced as it would be close to 2 hours from the timeit was prepared to when I got home. The manager was so off putting in her response. She said take it up with whoever you tookthe order with handed me a cup n said to "fill it over there". My biggest issue w the whole thing was the lack of customerservice and how off putting the manager was. Very disappointed Read more
The manager even helped us due to such a large order and all the food was hot fresh and she even had the condiments and napkins... ready like we asked. Everyone was kind and it was a very clean restaurant. Read more
Bad experience with this store. I ordered a 3-piece meal on 7/21/22 and when I got home the order had only 2 pieces. At the time... of the order the store was empty and it was literally only me and the two ladies working in the store at the time so room forerror should not be there. I filed a case with KFC on the same day 7/21/22 (Case #01065133). On 8/1/22, I received an emailfrom Candy at KFC requesting the following information: Store Location Address: Store Location: Store Location State: StoreLocation Zip Code: Guest Full name: Guest Address: Guest City: Guest State: Guest Zip Code: Too much to ask for includingpersonal information but anyways I chose to respond to Candy and provide the details. This was on the same day 8/1/22. On8/13/22, I sent a follow up email to Candy to no avail. Fast forward, here we are approaching end of the month with no responsefrom KFC or even acknowledgement that they received my emails. Enough said. Nick Read more
My daughter went to get chicken for us all. She came home so upset and beside herself after going through the drive thru and was... told to park and they would bring her the food. Then they came out and told her they ran out of chicken. The woman told her shecould get back in a line of about 6 cars to go back through the drive thru for a refund. Are you kidding me. No way. Read more
I rarely get takeout or even go out to dinner since my husband and I enjoying cooking at home. However, we bought a bucket of... chicken last Friday night to go with sides that we prepared at home. I was so impressed with the customer service that I feelobligated to do this review. Super nice older gentleman was our cashier and a sweet young gal delivered the bucket to my car.The young gal ran out twice to my car since she wanted to clarify my order. They still had 4 minutes left on the crispy chickenwhen I went through the drive-thru. Fantastic customer service! I can't wait to return someday to try the potpie as I heardthese potpies are amazing! Read more
I know better than to keep giving this location another chance. The owner of this location should probably focus on the store a... little more. Countless times.... Tenders and wedges for two.... Ugh. Scrawny half pieces of tough chicken included with a fewdecent pieces. The wedges are the same.... A few decent pieces in with the dried leather. I ordered a pair of apples pies onthis one. Was asked to pull over, would take about 4 minutes. I waited 12 minutes then had to get out of car and walk in and askwhat's up. Always an issue at this KFC. I'll learn to go somewhere else now that I had to take the time and put in a review. Ihate having to write this kind of thing. I own a small business so I get it but it's apparent the owner isn't really watchinghis store. Just counting the money I guess. Read more
Had a fantastic experience with Morgan. She was positive and responsive, even going out of her way to help make our KFC dinner... night easier! Efforts like this are rare in her industry and I appreciate it. Now for the four stars instead of five and thereason why I had to interact with her by phone in the first place. The KFC app is okay but still needs work. You cannot edit anindividual item. Example, you order the "Football Pack" but one of your family members is allergic to or does not like picklesand or mayonnaise. There is no way to delete condiments from an individual sandwich. All in all a positive experience. Read more