Reviews for Wingstop in Smyrna, TN
I know this is said all the time and super cliche, but if I could give this location a zero star I absolutely would. After... multiple attempts to call in an order (mind you I'm driving from Nashville to Smryna, so it was about a 40 minute drive withtraffic) no answer. I arrive just to hear that they aren't taking walk in orders, and that I should have called in. Aftershowing the man at the counter that I did try and call, he told me that I should have used the app. This is complete non-senseand needs to be better managed asap or you will shut down. Will not be back, will not recommend, and will never spend anotherdollar at Wingstop. Read more
Wingstop is always closed at inconvenient times like between 5-6 and never answers the phone. I tried to give them the benefit... of the doubt but the wings are never cooked all the way and barely any of the seasoning I asked for. I might as well have justordered original wings with no seasoning if that?s the case. Very annoyed. They have slacked over the years.. Read more
This is the second time coming to this location and it will be our last! We shouldn?t have came back after the last time but... gave it another try! Our food is never right and under cooked everytime! I have to put the wings and fries into my air fryerjust to get it done. 40 dollars for half cooked food isn?t my thing! If you want good food I wouldn?t come here! Read more
Alesia & Elizabeth we?re wonderful, they were personable, knowledgeable & pleasant! Our first time here & the Wings were crispy... & had great flavor choices. Fries were awesome, just like home made. We?ll definitely come back again! Read more
Decided to try this place because we have went everywhere else for lunch and burnt out. Both ladies were new and struggled with... taking the orders which is understandable everyone has to learn they were nice. I ordered bonless and cheese fries. It took along time and we were the only customers (3 of us). When I finally got my order they gave me regular fries and some kinda spicyfries which I did not order. I didn't bother complaining because it took so long to get the food. The fries were so soggy andtasted only like salt to me I threw then away both orders. The wings weren't much better I couldn't finish those either. Theydon't have trash cans so I just left everything on the table. Won't be back here not sure how this place can stay open withthat kinda food quality. Read more
Normally the food is pretty good, and I usually don't have to wait longer than 15-20 minutes for my order, unless its an... extremely busy night. However, they always seem to be having issues with the fountain drinks. Once I went there and themachine was completely out of ice. They didn't feel the need to refill it or even put a sign on it saying it was out. Iwouldn't have even ordered a drink otherwise. Last night when I went in, there were gnats swarming all around the teadispenser. Seems like they aren't doing a good job keeping the area clean. Its obvious there was some spill or drink residueand the bugs were attracted to the sugar. I'll think about changing my rating when these issues are addressed. Read more
Came in 4hrs before closing and lady (guessing she was the manager) said if I wasnt picking up she is not taking anymore orders.... Didnt give any explanation. No apology for any inconvenience. Just continued to clean and put stuff up. If they had a issues,proper way to handle it is by first locking the door so no one would enter. Very disappointed after driving 8hrs andanticipating my favorite franchise. Read more
Very disappointed in the quality of food. I live out of town and visit here for family. We Normally always order from here while... I'm in town. Have never had any issues. Today I ordered the 50 count with dipping sauces for delivery. Never got my sauces. Alsothe 3 flavors I got on my wings showed up with very little on it. The wings was over dry. And hard to eat. We trashed them. $67for 50 count, tip and delivery. And it was all wasted. I'll never order from this location again. I'd be lucky to get a refundat this point. Read more