Reviews for Arby's in Smyrna, TN
I went at 9:12?so impressed! The guy working was very helpful. The second I pulled up he said ?order when ready?. He answered... all of my questions and had my food ready fast. Quality of the food was good as well. Very well done! It?s nice to see receiptsays employee name Jayden but I know there was another one in there as well, cleaning. Very pleased with my visit! Great jobguys ???????????? Read more
Just had lunch, this is the cleanest Arby's, in the 7 states that I travel. And the lunch was also excellent.
Went to pickup dinner here tonight and they completely forgot to give me my receipt and the 2 Buffalo sliders I ordered. I've... had previous issues where I never even recieved the good, went to go grab food around 7-ish at night and they'd already closedfor the night apparently but there were no signs or anything letting customers know. I understand the staffing might possibly bea issue with coverage but that's no excuse for poor service and closing prematurely with no warning to their customers. I nevereven recieved a refund for the time I ordered online when they closed early due to it being a online order, dispite me callingthe hotline and following up 2 times in the following week. Do better arbys..... Read more
Was told ice machine was not making ice either at drink machine or behind counter two gentlemen c CD and after us got ice from... behind counter from person when we were leaving asked if ice machine was working the person said only enough for drive theypeople not for dine in that is totally unacceptable since two other got ice and they were dining in also sandwiches could nottell on the different sandwiches one was regular and other double and no difference in meat very little on both very poorservice Read more
Hi I was just at this location and I spend 35 dollars at this location and the fries were so old they had a horrible taste and... smell to them. Me and my sister ask for her to exchange the fries not the whole fries. They said maybe they could and they gaveus new fries but they were still old they did not make fresh ones at all. So we ask for more and she flat out said no. Theymanger seem very rude and do not have customer service at all. Do not come to this location because you will get old food and nogood customer service Read more
I waited to leave this review. I work a lot and have a big family. I?ve been through the drive through twice now and have been... told that they don?t have enough supply to make 10 roast beef sandwiches. I find it hard to believe that ANY fast food chaindoesn?t have an adequate amount food to make 10 sandwiches. I understand it isn?t convenient, but I attribute this to laziness.Being a manager myself for a large company, I would never refuse a customer our product regardless of the quantity orinconvenience of what it would take to produce that quantity. Arby?s was always by far my favorite fast food chain andunfortunately, this second visit, and essentially being refused service, has left a bad taste in my mouth. They are leavingmoney on the table. Since my request for what they are strictly there to provide is a mere inconvenience for them, I will obligeby never returning. This is the only chain I?ve ever had this issue with, so I can only assume that financially, they are makingtheir budget at this location and have the room to refuse customers. A shame, but unfortunate reality. Read more
Ordered online and it wasn't ready when I got there. I waited over 15 minutes then had to ask again. Told it takes over 15... minutes before orders show up in their system. I told her I had confirmation email. So I showed her that and she said she wouldget my food. I also showed where my bank confirm payment. Why make someone wait if you can look at confirmation email? Iordered at 1:20 for pick up at 12:45 at 1:10 I finally got my food. Read more
I love Arby's especially their turkey sandwich or gyro. It's a light and refreshing meal on hot days but I do switch up between... their fries depending on my mood. I went there a week or so ago and they were out of turkey so I genuinely got a little sadbecause I rarely switch up my orders of frequented places. Instead I ordered their nuggets and I only ended up eating a fewbecause they were too thick of a cut and tasted off. The staff is always friendly and kind though which is nice these days. Ifyou haven't had their turkey gyro yet I highly recommend it. You won't be disappointed. Read more