Reviews for Krispy Kreme in Smyrna, GA
The workers been sitting around & the hot light was on. I?ve been in line for 30-45 mins for 12 hot regular glazed donuts.... Cheers to the girl supposed to be working, drinking & eating donuts while at work!! And the boy in the corner on he?s phone.!This is just poor. I even seen them mix my fresh donuts with the old donuts they had?.. Read more
I have ordered - a large order ($350) of donuts for our church - for six consecutive Sundays. First of all - the online system... does not allow orders of the magnitude we need and the catering menu does not offer the items we require. So - I am forced toplace multiple online orders every week to get what I need. I order three days in advance and then, after three weeks of gettingthe order delivered on time I received a text - one hour before they were to be delivered - telling me that my order could notbe filled because they only had half of the order. I spoke with corporate and they asked me to contact the manager, Brian. Ispoke with the store manager and gave them another chance. I ordered the same order again for this morning. One hour before myexpected delivery I received a text telling me my order was cancelled and I would need to call the store. That was not helpful.I called. The store rep said they had my order ready but their system was down and told me I would need to get back online andre-order so they could schedule a delivery driver. By that time I had no assurance I would get my order placed and delivered ontime so I was forced to become my own delivery driver and go to the store - 40 minutes round trip - and pick up mydonuts. Krispy Kreme has a great product. However they have forgotten to serve their customers. They have forgotten that theirown internal issues and problems should not become their customers problems. Until I am confident that this issue is resolvedand I can be sure that the South Cobb - Smyrna Krispy Kreme is willing to go the extra mile to serve their customers I willchoose a different donut supplier! Read more
In the time that I've lived here, I have only been here a couple of times. After the last visit, I probably won't be back. This... location is very inconsistent. The customer service and wait times are a hit or miss. As several reviewers have said, it's rarethat the donuts are a fresh and hot. The store differs from what the app/online says. For example, online/app will say that thehot and ready sign is fine but it's not. Ordering online is pointless because they don't actually put together your order untilyou are physically at the store. Also, there seems to be a bit of confusion within the store itself. In the drive-thru, theytold me to come inside the store to pick up my online order, but the doors were locked so I had to rejoin the drive-thru lineand wait. Finally at the window, I could see that people were scrambling, bumping into each other, not very well organized. Read more
this location off S.Cobb has some fresh donuts and their drive through is fast. they have you zooming theough that line quick. I... use this location when i have a client ordeing decorated donuts added to their cake order. I get a regular glazed dozen then istart my decorating, who doesn't love a yummy Krispy Kreme donut. @pineapplecafecakery Read more
Went to pick up free doughnuts for a 2022 high school graduate. Nice promotion!
Placed order in advance by three days, picked up as schedule, and the order is wrong. Ordered two dozen that included one glazed... original and one custom mixed. Upon arrival the glazed dozen were ready but the other dozen was not and while waiting theemployee filled the custom dozen and told me the order was accurate & complete. When I returned home I checked my custom dozenand only received 4 out 12 doughnuts that I actually ordered (2 chocolate iced filled and 2 jelly). The store employee atdrive-thru without any notice or providing any options substituted more glazed original (even though I already had a dozen),cinnamon sugar (plain), and lemon filled (yuck) vs. cake batter, chocolate glazed, and strawberry iced. So I end up paying fordoughnuts I did not order or want. I've already reached out to customer service who said they would review with the store, butI have not heard anything in weeks. The store is unreliable with online orders... sometimes they're ready, sometimes they'renot. Sometimes they want you to pickup inside and other times drive-thru only. And many times what you order will not be whatyou receive. If you arrive early 6 AM-6:30 AM, good luck since they'll open when they feel like it and make you wait until theydo. If you pick up in the evening after 9 PM expect the employees to be more concerned closing the store at 10 PM than takingcare of their customers. Whether early morning or near closing hours this store regularly keeps as many lights off except theminimum so you can't tell if they are open or closed... easy to notice when you drive by them 2x a day. The store might lookdeserted and very dark, but they're actually open. Even though Krispy Kreme doughnuts are amazing, I would not recommend thislocation until service improves and management actually cares about their customers. Maybe if things improve on the next coupletrips I'll update this rating in the future. Read more
This location is nice looking from the outside, fine on the inside, but internet ordering beware. Not reliable at that. They... seem to always run out of apple fritters. However, if you go to Race Trac they will have them. Frustrating! The young man whowaited on is was very nice, friendly, etc. He said they are no longer carrying the fritters for the present season.... hmmmmAnyway, the one on 41 is a big leap ahead of this location. Read more
The doughnuts are good, service is a bit slow but they only had 2 employees and the hot sign was on. I got out of the drive thru... line, ordered through the app and got my doughnuts faster. Read more