Reviews for Philly Pretzel Factory in Smithtown, NY
Hands down the best customer service. The new general manager is super personable and friendly. Highly recommend
usually friendly staff and great pretzels, unfortunately today when I went into the store for my usual 5 pretzel order I was... given pretzels from the bottom of a stack of what looked like about 80 pretzels. they were cold, hard and nothing like theyusually were. I asked if there were any fresher pretzels and I was told they were all the same. won't be back for a while Read more
What a great place to get Pretzels! Staff is friendly and very accommodating. Love the freshness of the pretzels and the Rivets... rock. Don't leave without the dips! Special thanks to the Philly Pretzel Factory in Smithtown - you were right!! That HORSESHOEPRETZEL PLATTER (with dips) was the **MOST POPULAR THING PEOPLE ATE ** ! Thanks again! Read more
I know we're conditioned to bring wine or dessert to parties; however, every time we pick up a tray of pretzels for our... friends/family get-togethers, it is always a big hit. The dipping sauces are unbelievable. I highly recommend. Read more
This is the second super bowl order from this location..2 years ago we waited 3 hours for a pre-order this year was only 30... minutes but I still feel they need a better process. The people coming in without ordering and expecting their to be pretzelswas ridiculous but perhaps locking the door and focusing on the orders that you need to get out would be beneficial. Also, youcan?t take pretzels from a tray that was returned and put them on another person?s tray, that customer was right to complain. Read more
What a great choice to bring to Thanksgiving Dinner. Kids got a kick out of the turkey pretzels. I ordered the day before and... had a scheduled pick up time. Pretzels were piping hot! Dips were amazing! Service was great. Staff was friendly and cheery! Can?t wait to go back for another occasion!!???????? Read more
I didn't realize, until driving by, that this place was here... we stopped in and got the cinnamon sugar ribbon which they ran... out off, but they baked up a fresh batch for us. It only took 5-7 minutes and it was hot right out of the oven! Delicious!!! Trytheir pretzel hot dogs and bites with assorted cheeses and mustard. Pretty yummy! Sufficient parking, wheelchair accessible,friendly personnel and quick service. This is a take out only service. Read more
Went here last week the guy at the register had an major attitude because I asked for another pretzel. The cinnamon nuggets... tasted disgusting like chemicals would never go here again . Read more