Reviews for Subway in Smiths Station, AL
Placed an order online at 7:49 my husband went at 8:20 to pick it up. They claim they never received my order etc though it... clearly was paid for...my husband came back home and we went back to the restaurant. I showed them where the money came out ofmy account and verified the store number. Suzanne claims her hands are tied she didn't know why I was there she couldn't doanything and that her store manager would be back tomorrow. WHAT A JOKE! I had all the proof of my order you could of replacedit if your online system was down however you lack customer service all together if you only have regular employees and noleadership to handle situations like this. IF YOU TAKE SOMEONES MONEY YOU SHOULD GIVE THEM WHAT THEY HAVE ORDERED.. Read more
We love subway and we enjoy having it in Smiths Station. What we don't like is ordering food and it not being right. This is our... 2nd time ordering online and BOTH times they have messed it up. I tried calling many times and get no answer. We only triedagain bc we have covid and had someone pick up for us. I dont think we will be trying a 3rd time for any reason. Guys its nothard to slow down and READ what people want on their sandwiches. One of ours was meat and cheese ONLY and it arrived with theentire veggie section on it. The other sandwich had onions piled on it and the person eating it asked specifically for NOonions. Not to mention neither was toasted as asked. At least our sons pizza was right. Thank god our friend was nice enough toreturned it for us. Read more
Thank you to Mark and I believe the other boy was named Spencer. We came in pretty close to close and they were still willing to... open more toppings for us and they were very friendly while making our subs. Definitely 10/10 customer service Read more
Ordered online for the first time on Saturday night @8:30. Couldn't tell if the order went through. Couldn't get them on the... phone. Their hours were until 10 pm. It would be nice if they had an outgoing message that they closed early. More impressedwith order in. Read more
This 5 star review goes to the kid with the name Batman on his name tag. His speed and understanding of his job is excellent. He... has real potential at subway and in his future endeavors. Keep it up, you're doing amazing! Read more
The best part of the store is its location in a small community near several schools. The employees are friendly enough,... however they refuse add extra of any veggie. This is the only Subway I have ever encountered that does this. Today it wasolives. We do a lot of road trips east of the Mississippi. This includes subway stops all the way from MI, to NH to FL andeverywhere in between. The conclusion is that it is by choice of the owner/ management. I am not referring to a sandwich loadedwith everything here. The only ingredients are chicken, pickles and olives (absolutely nothing else). Considering that thereis no cheese, condiments, or any other veggie - I do not believe extra olives on the sandwich will crush the bottom line. Theemployees will even refuse to add them for an upcharge. I thought the whole point of having a sandwich shop where you get topick the ingredients is that YOU get to actually PICK your ingredients. Read more
I did a online order and went to pick it up. Once I got home and was about the eat my sandwich I didn?t have everything I asked... for on it. I called the subway and the lady said she would call me back. Never received a call back. So I called them back after30 minutes and they said they tried to call me back and wasn?t getting through. The lady said she made my sandwich and I said okbut all the stuff I asked for isn?t on it. I took pictures of the sandwich and everything, but she wanted me to bring it back upthere to check it and I told her I ate half of it because they took forever to call back. She said she?s sorry she can?t donothing for me. Never again!!! Read more
Very sweet ladies working here. She made the sandwich with care and effort.