Reviews for Dunkin' in Skowhegan, ME
We had the best experience here. The young lady that took out order in the drive thru was professional but funny to the point we... all laughed. When our money was taken we made sure to leave a little something for her. The coffee was amazing , the servicewas A plus. Good job guys for making it a joy to get a cup of coffee. Read more
Very slow service. Often receive the wrong size drink.
literally paid fkn 5 bucks to get a caramel iced latte and it has no caramel or anything but ice and milk and cold foam on top
Dunkin employees have the worst customer service skills. And why is the cashier asking people if they want their change or not?... That's just weird... Of course they want the change back ?????????????? Read more
Employees were great with really quick service and with an amazing attitude at that, place was slammed but it didn't break these... chipper Employees ???? I would come here again for sure, keep up the high spirits and enjoy the new year like these peeps Read more
The slowest drive thru I've ever gone through. If you don't have 15 minutes to spare, I'd go in and get your coffee. I usually... determine my approach by how many cars are in the line. Any more than 3 and I'm going in to the store. Seriously the slowest!Great service, very friendly, just slow. Read more
I visit this location regularly because it's close to home and work. I'll be honest, I always make sure I give myself a solid... extra 10 minutes to make this stop because it's 50/50 whether it'll be a quick visit or not. They're usually pretty quick totake the orders, but there have been numerous times I've sat at the window waiting, even just for acknowledgment, for 5+minutes. Typically I only order a drink, there have been a few occasions where I'll have ordered and get to the window and cansee my drink order sitting on the counter, or not at all (because it hasn't been made) but they're making the food order for theperson behind me. I can understand being short staffed, and only being able to do so much so fast, but at some point, if youknow you're behind, its important that you communicate with your customers. "Hey, I appreciate your patience, we'll get this outas soon as we can." Sometimes, that simple acknowledgement is the difference between a happy customer and completed sale and anangry one who felt ignored and unimportant and drove away. It's pretty clear that staffing is a problem here, and I applaud thefull timers I see there regularly holding the fort. Of course, there is always room for improvement, and sometimes they aren'tthe friendliest bunch, but I can see that they are putting forth their best foot, and to some extent, can feel theirfrustration. It's not easy to keep up with so much and maintain a level head, great customer service and accuracy. But the fineline is drawn at the importance of both of those things, because the success of the location entirely teeters on just that. Read more
Donuts were not fresh. We were there at 10:00 AM. Tasted like they were from the day before.