Reviews for El Pollo Loco in Simi Valley, CA
Food is always good and fresh. The wait here, can sometimes be very long though.
Araceli was great! Friendly, inviting and very attentive w/ smile. Hated coming in here before. Staff were sour grump?s in the... past specially if you came in close to closing, your order looked thrown together in a rush. Not today!! Read more
I ?? this place. The Creamy Cilantro Dressing is the right quantity and Not watered-down to green water... like Simi's E los... angeles location. Thank you ???? Read more
normally el pollo loco is one of my family's favorite to go mexican food spot and i cant remember the last time if ever that we... ever had a bad plate or experience. but tonight showed us a darker side of el pollo loco. my wife and i are regulars and orderthe same thing every time we come here. but tonight both our platters were loaded with more pico than weve ever had on anyplate. it was almost like a joke. i called and was on hold for a while and got transferred between about 4 people and i askedthe man in charge if i could bring my plate back and show him what i got and if he could replace at least just my plate as iliterally only ate 1 bite. but he refused to acknowledge the problem with my food and was quite rude to say they could only giveus a milder sauce "on the house" which im pretty sure are already free sauce that comes with chips. i was as polite as possibleand even being treated the way i was i dont like to have angry confrontations because thats not how i was raised so i will justtoss my plate and calll it a loss. im not even looking for a replacement anymore but i just wish they had better customerservice. Read more
Great food, fast service! The birria tacos are amazing! A must try
Hair in my side of chicken and its not mine since im bald. Plus workers don't wear hair nets
Pretty good, but I wouldn't eat here over the other fast food Mexican restaurants because this one is more of a sit down, family... food place. If you're looking for fast, this is definitely not the place. Read more
Paid for 2 extra dressings for my salad but they shorted me and I pointed it out. Then they tried to make it like it was a favor... giving me the extra paid for. Sigh... Food was fine. Service not so much. Read more