Reviews for Baskin-Robbins in Simi Valley, CA

Store was clean, staff was friendly and quick, ice cream/smoothies were average

Made my malt in record time and was as good as it gets.

Ya kinda wasn't expecting this,as the store employee at the stearns location after ordering slams down the equipment as he made... my order and slams the order down on the counter. All because he wanted to go home at the end of his shift. No customer shouldever be treated like this. No matter what. December 17th. Fix it thanks Read more

The Blue Ribbon Special is my new favorite ice cream. I got two shakes, small, and they were made quick. The staff was very... speedy making them, and paying was a breeze. No Apple Pay like other locations though. Read more

It has chocolate chip icecream there for I am satisfied

I went in today and saw the workers not wearing masks. I won't be back until Corona virus is not as much of an issue.

I was told that I couldn't order a cake over the phone. I had to be there in person or use the website. I called a store in the... Valley and they told me that was not the case. I hope this franchise owner is okay with loosing $95 in revenue. Read more

I went into baskin robins off 5145 E Los Angeles Avenue Ste Simi valley ca 93063 on December 12 at 7:50 pm. I got a kid scoop of... reeses cup ice cream in a cup, took a bite of it and it was disgusting. I get this ice cream all the time and I love it. It musthave been a bad batch I don't know. So I went up to Justin your team lead/supervisor to let him know the icecream taste bad.Maybe expired or something and may I have a different icecream. I didn't ask for my money all I wanted was a different flavorbecuase when I took a bite it tasted like it was bad icecream. Mind you I only took a bite so my cup was still full. And hisresponse was "No" I was shocked! Then he said if u get another icecream i will charge you. I could not believe it!! Intold himthe icecream is bad I'm not asking for my money or to keep the current one i just want to get a different flavor becuase it wasbad. We end up arguing with eachother back and forth back and forth until finally I ask to speak to a manger...then he says in arude way "oh I am the manager" so then I said I wanna speak to the person that is in charge of you and he straight told me NOAND THAT I CANNOT HAVE HIS NAME. So I told him I'm contacting corporate about this terrible altercation and he responded with"Fine then go ahead I dont care" I was extremely shocked that he was made a "Shift leader" Justin was so rude to me and I'mshocked that he spoke to me the way he did over bad icecream. I should have just got my money back. Then he throws away myicecream which I wanted to include in this email to show I never even ate it because it was bad. I've never ever had such a badexperience with baskin robins. It's our family icecream shop right down the street from our home. Anyways I also had a friendwith me that ended up becoming part of the conversation trying to explain to justin and try to get him to understand what wewere saying but he was so rude and continued talking over us. Moving forward right when my friend finish Read more