Reviews for Nespresso Boutique Bloomingdale's Sherman Oaks in Sherman Oaks, CA

Excellent customer service. Julian great seller and nice guy. I was surprised how good was his customer service, honestly. Well... earned 5 stars???????????????????????? Read more

Total waste of time. Went there to get some capsules. Quickly. I was in a rush. Entire store was empty. Two customers were at... the nespresso bar. Four employees were on duty. Two of them standing around, doing nothing. Two of them chatting with thecustomers. It was not about buying or tasting. Just chatting. Asked for help, we just wanted capsules. No advice needed,nothing, just capsules. But nothing happened. We waited. Nothing happened. Store manager saw us, nodded, said she?d be with us.Nothing happened. Two other employees were standing around, doing nothing. We asked for someone to sell us capsules, again, andwere told we should wait. ? hold on, four employees are unable to serve a total of three customers?! We left, decided to ordercapsules online and told them so. Store manager just said we were lucky, the day before customer line was even around the store.Well, that?s no miracle to me, if they work like this, just chatting and rest of them staring into space - and, beside of this,is that an appropriate way to talk to your customer?! This is why people are ordering more and more online and avoid wastingtime in stores. When you have plenty of time and are looking for a nice chat, go there. Read more

I was shopping at the nespresso counter in Bloomingdales, Sherman Oaks and luckily Kamran was assisting me. He is very... knowledgeable and introduced some new products to me that I was not familiar with. I love all the flavors that I purchased thatday and most of all the customer service that I received. He is definitely one of the reasons that I will go back. Read more

I would like to thank Kamran and Bianca, they are always very professional, friendly, knowledgeable, they would do their best so... you leave their counter with a smile which would last for months, if you understand what I mean!?!??. By having so many choicesof coffees which would start your days sharp and motivated. Thank you both Read more

Respect! First - I love everything about Nespresso! The quality, the service, the BEST COFFEE! I find the value in their price... because it is just like wine - you can get one cheap and blah, or you can spend a bit more but truly indulge, especially ifthat's how you start your day! And may I point out - my personal preference is drinking my espresso BLACK! ...seriously, addingmilk (hopefully not gallons), sugar, pineapple - how are you going to actually taste THE COFFEE?! Now! I've been mostly shoppingat the Sherman Oaks store, and hands down their team is utmost personable, friendly, knowledgeable and PATIENT!!!! BIANCA is afreaking SUPERWOMAN! I cannot imagine what it takes to stay on your feet all day, serve non-stop complementary coffee, provideEXCEPTIONAL SERVICE, and assuring the staff is doing the very same! Not to point out - all this during this insane, ongoingpandemic! Bianca, thank you so much for all your attention, patience, and irresistible PASSION that shows! Read more

Love it..... Very helpful kind & loyal service. Going try out Chocolate Fudge Coffee.

I'm not sure what it is but this is my 2nd Nespresso Boutique I have visited and the customer service is lackluster at best. I... know that Nespresso has a proprietary machine and that you can not get their coffee through any reseller. This is highlyinconvenient, spoken from someone who literally orders EVERYTHING through Amazon Prime, but add to that this sort of snooty, airof false authority that their sales people seem to have. I had a similar experience at the boutique at the Americana inGlendale. In both my experiences, including Sherman Oaks, I just felt like Julia Roberts in the movie "Pretty Woman" where shegoes to this high end boutique on Rodeo Drive in Beverly Hills and the sales lady snarkingly states "I don't think we haveanything for you, please leave" it's like I sort of missed the memo on living up to the customer image of Nespresso coffee. SoI have come to the conclusion that this must be Nespresso's overall feeling on customer service - overinflated, difficult to get- oh wait! just like their coffee! In my opinion, it sucks that they don't value customer service or rather demand it as isevident in their exorbitant coffee costs, shipping costs unless you spend like $50 and if you recycle their pods, which they aremore than happy to supply a prepaid return label you don't even get a little discount. NOTHING. Until then I guess I willcontinue my Nespresso journey because that's is one thing I can say, and why they can get away with bad customer service,because their coffee is outrageously good. Read more

Nice presentation, but the salesperson, Kevin, was so bad that I will not go back if he is there. He was condescending, even... suggesting that it would be better if we all shopped online! He apparently doesn't like his job. Read more