Reviews for Arby's in Shelbyville, KY
Went through drive thru and they were out of all meats. We were starving, so ordered fries and drinks. Fries werent hot and very... chewy, old tasting. Dissapointing. Read more
Went in to get dinner. Waited 3 minutes for order to be taken even though no one else in line. Ordered and went to make my drink... and after 3-4 minutes more I was told that it would be 3 minutes on mozzarella sticks. I stated yes, because you're justdropping them. Lady stated it was not her fault, I then stated I didn't say it was. Another lady went back to drop them andpulled them out of the freezer bare handed and dropped them in the fryer. Upon seeing this I asked for a refund. She stated herhands were clean. I don't care how clean your hands are, in a restaurant you do not touch a customer's food bare handed!!!!There are government offices that keep these things in check and it is a disgusting display of unprofessional service. Read more
Great customer service. Very attentive and hospitable. Had a good experience here. Unlike most of the other Arbys I go to which... seem to have staff that just don?t have any gratitude to be there. Read more
Me and my daughter at dinner here and the jalapeño bites was warm not hot. The beef and cheddar was delicious. My daughters... nuggets and fries was good. Restaurant was clean and the staff was friendly. Hopefully next time they will make my foodhot. Past visits has been 5 start service with a smile. Read more
Literally worse arbys on the face of the earth when it comes to quality and respect. I came thru the drive thru, took 30 mins to... get through the line, when I get back home it?s wrong which is less than 5 minutes away and all the food is old there no friesin the $30 Order everything is wrong. So I call the store manager answers I tell her the problem nicely, she asks for the ordernumber on the side of the bag and once I have gave it to her she hung up and refused to answer the phone again. I recommend donot go here there are plenty of other spot nearby where you can at least get some respect. Read more
Today for lunch, I ordered a half pound roast beef and cheddar. When I got back to work, I realized there was no cheddar. I... called them and let the manager know I was coming back for cheddar. Fine. I returned the sandwich with no cheddar. The womanthat took the sandwich I returned accused me of taking meat off of the sandwich I was returning. Why would I take meat off ofthe wrong sandwich? It?s a sandwich. I only asked for cheddar! I only wanted cheese! A cup of cheese would have made me decentlyhappy with losing my lunch break. Anyway, be careful of deflected criticism if they mess up your order here. Thank you for thefree snack sandwich that I gave my co worker, but no thank you for making me look like a Karen for asking you to fix a simplemistake. Read more
In store order for take out. Store was very busy this Friday evening at approximately 7 p.m. The crew was steady and well... suited for the challenges that arose. The fromt line leader was very quick to address any customer or order necessity thatpresented itself. Great work, great experience. Shelbyville is turning out to be my preferred city to order at fast foodrestaurants. 5 stars, friendly and good natured staff. Read more
If I have to choose to say that this Arby's is the best thing going for real because of the service and the politeness and the... food was AWESOME ???? keep up the good work.. Read more