Reviews for Popeyes Louisiana Kitchen in Shelby, NC
Drive thru customer service is horrible. They slow and got attitude like they don?t want to be there. Spent 25 minutes in drive... thru before pulling off and taking my money elsewhere and everyone behind me had already pulled off too.Only 2 cars in front ofus all that time. This location customer service has been horrible since the doors open and I hoped over time it would getbetter but it has not. Popeyes is expensive but food is good if done right so don?t let these non work ethic people run thisbusiness out of business. This location got to get better management to run this store or ya?ll gonna be closed for good SOON!Ya?ll losing ALOT of money!! Read more
Overall the food was fresh and tasted good. The staff was some of the most polite I've experienced at a Popeyes and the food... came out very fast. My only complaint is that I ordered spicy tenders and got mild. No Read more
Don't eat here often, but tonight was really food. Ordered through doordash and the food was all correct and fresh. The Mashed... potatoes and gravy are so good! I love the spice they have. Read more
It really is a shame this location is so terrible. It?s a nice new building, but it?s always dirty, with slow and rude service.... Be certain to ask for any utensils, napkins, straws, etc? they don?t include them with ANYTHING. I?ve given them a couple triesand have had consistently bad service each time. I doubt this location lasts another year-It?s difficult to maintain a customerbase (especially in a small town) when service is regularly poor. *Edit: I completely understand that most serviceestablishments are crazy understaffed right now, if that were the only issue -fine-? The employees here simply seem not to care. Read more
Edit 6-28-22: They have erected a sign stating the intent of the open lobby. See the pic. Still I waited at the window over 10... minutes for my food. ***************************** I don't know when I'll be back to Popeye's in Shelby. Last night as I enteredthe parking lot, I noticed several cars parked to the right where customers would park. I parked next to them and entered thelobby, at which time an employee yelled, "WE'RE NOT OPEN IN THE LOBBY!" To which I yelled back, "THEN LOCK THE DOOR!" I got backinto my car and left the parking lot. Today. I'm still wanting a spicy chicken sandwich. I have not tried Jack-in-the-Box orZaxby's, so I went to Jack's. It's good, but not the same. At least I didn't have to fight with them. The lobby was locked. Read more
Food was decent but the service was absolutely a joke and the place was dirty as hell. Picture shows the windows as the example... of how dirty. Read more
This place sucks I ordered on line thinking it would be faster....ish...the employees are in there playing around and on their... cellphones . This will be the last time I come here and we love some Popeyes. One person has been sitting here since we pulledup and they nor I have received Our food. Will definitely be calling corporate on Monday. They deserve 0 stars!!!!!! As Iwrite this still haven't gotten my food and was supposed to be ready @3:50pm and it is now 4:12pm!!!!! Read more
Most of the food here is very good. And sometimes the service is outstanding. But at other times, the wait for your food can be... extremely long. I recently had a bad experience here, but I've had many good visits too. They have a new GM now. She has someskills and awareness necessary to improve operations here. I'll give her time to try to bring some consistency to this location.And I hope I'll be back to improve my review. Their chicken is really good, and I love their red beans and rice too! Read more