Reviews for Auntie Anne's in Sevierville, TN
Worst experience with ?C. Furman? when ordering a strawberry and cherry lemonade. Once we received the lemonade we asked her... which flavor was which. She ignored me initially though she was mere feet away and once I asked again she told me that I orderedstrawberry and mango? which I didn?t. Rather than correcting the mistake she again stated ?no, you ordered mango?. After askingfor the cherry lemonade that I initially ordered, she reluctantly remade it and walked away. Not only did she have a badattitude and unacceptable behavior but I also did not receive a receipt or my change back. We went back to ask for her namewhich she refused to give as well as not providing a managers name or opportunity to speak with one. She denied not giving mychange back which I still didn?t receive and the receipt she did finally give is not even for my order. The customer servicehere is horrendous and uncalled for. The woman working has no business being in a customer facing position and if her positionis held she needs much more than training. Read more
I went to Walmart for the sole purpose of a cup of the cinnamon pretzel bites to go with my coffee. They were dry and doughy.... When I said something to the employee I got a complete attitude. To make a long story short, the inedible dough went in thetrash and I left. Terrible customer service. I paid $5.00 for an attitude and a frowny face! It killed my energy. I will notspend money at this location again. Read more
Hard pretzel, so tough to bite and when called that didn't try to correct it.
Showed up over a hour and a half before closing time to order a salted pretzel. Was told by the worker, after he finished an... conversation with his friend, that he was only making pretzel nuggets for "the rest of the day". Someone should let him knowthat what he wants is not as relevant as what a customer wants. It appears that this location has a real problem finding goodhelp. Read more
Always the best and fresh ! The staff is so friendly and fast!
Went to buy some pretzels. Two workers cleaning up looked at me and ignored me for a hot minute before one finally yelled ?We?re... closed!? However there was still a ton of food in the warmer at the front. I asked if I could just purchase one of the pretzelsthat were already made and the man proceeded to tell me ?nah we?re just gonna throw those away, sorry pal.? I?ve never had a badexperience at an Auntie Anne?s before, I?ve never even left a review on a place before until now. These guys need to beretrained or something. Read more
Very rude and would not assist the line that was there ten minutes before closing.
This is the worst Auntie Anne?s I have been to. I came here with my gf and her family and they just wanted to get something to... drink. We ordered a strawberry lemonade and a cherry lemonade. After we received the drinks we couldn?t tell which was which. Weasked the lady behind the counter which drink was which and she didn?t answer. Then my gf asked if a specific one was cherry andthe lady said ?You ordered mango? with an attitude. First of all we didn?t order mango and we asked which flavor it was. Secondyou don?t go ahead and argue with a customer especially over the flavor of a drink. A DRINK!!!! Normally I don?t fret overchange but not only did the woman not give us a receipt she didn?t bother to give us our change back. We confronted her aboutthe change and she tells us we got the change back which we did not. It?s easy to tell if we didn?t receive 13 cents. So afterwe left the manager called us back and we explained the situation. The best he could do is offer to give us 2 free drinks andour 13 cents back. He didn?t seem to care about the attitude of the employee. When we brought up we are definitely going to callcorporate he has the nerve to tell us they are a franchise. Ok and!?! This is absolutely ridiculous. Normally I don?t like toget involved with situations like this but what my family and I experienced was unacceptable not to mention horrible. Read more