Reviews for Dunkin' in Scranton, PA
Dunkin' is one of my favorite places to treat myself there, so I'm there at least twice a week. Service and beverage of choice... once again did not disappoint. Read more
DO NOT GO HERE DURING A MORNING RUSH! I made the mistake on a day I didn't have much to do (thankfully). I walked in as the... drive through line was long. I ordered a SF French Vanilla Cappuccino. I waited nearly an hour (no exaggeration). In themeantime at least 3 people came back in to tell the staff they got the wrong order. There were also a ton of drinks sitting onthe counter unclaimed (because many were wrong, I even took pics, something I never do). After waiting an hour, I realized theynot only got my order wrong, and it was sitting on the counter, when they finally realized it, they TWICE gave me the wrongthing. At that point, I just walked out. Read more
Service was very tentative n fast. My sourdough wasn't toasted. I guess I should have requested in my online order. Otherwise,... food was good. Read more
The building is beautiful and the area spacious, however the woman who took our order made a very loud comment on how annoying... it is when customers come in through the ?wrong? entrance despite them both being appropriate entrances. I believe she noticed Iheard and gave no semblance of apology and instead made us our drinks quickly and left, giving us very poor customer service. Itfelt disrespectful. Read more
When I get there I think ???? it was close because I didn't see a sign saying open or something ???????????????????? the cashier... was really nice I got a box O Joe 1 dozen donuts and a cappuccino the cashier make it really good I will stop there again ???? Read more
I am a regular at this location and have been for about a year. Overall they are a pretty nice bunch of people who keep south... Scranton fed. At times they are slow but usually this can be explained away by the big business they handle. I removed 2 starsfrom their rating for 2 different reasons. 1) When ordering bagels they are burnt about 25% of the time. I have mentioned thisto them and corporate but it has not improved. I now check them before I leave for burns. 2) the pickup area is often full ofitems without a great system for ?calling? people. Because of the public fears from COVID I do not want to touch others drinksor food but it is often the only way to find your own food. Read more
Brand new store, great location. Outside is one of the nicest Dunkin I have seen, easy access for handicapped, large wide... sidewalk and entrance area. Two doors to come in and out of, convenient for busy times. Large seating area, beautifullydecorated. Kiosk to buy Dunkin items such as travel mugs, inner tubes shaped as a donut, coffee, etc. Large windows for plentyof sunlight and people watching. If you sit at the bar, you get a straight view of people leaning their butts on window. We hadto move because one lady must have had an underwear malfunction and had her hand way down her pants. Butt seriously, don't letthat stop you for coming here, it's an awesome place, and the show is free. Read more
This is one of my favorite locations. I am a direct care worker and its nice to stop here for my decaf iced coffee. I go up in... that area to take care of my gram. My favorite worker is Kayla. She is always nice, friendly, gets my drink right all of thetime, courteous, caring, and the list goes on. Thank you for hiring her! Read more