Reviews for Dunkin' in Scranton, PA
A+ service and speed. They usually run out of bagels by lunchtime so that?s annoying. Decent sized parking lot.
The quality of this Dunk'n location has really fallen off lately. I'm a daily consistent customer and I have been having issues... with my orders on a regular basis. I can order a frozen drink and add whipped cream to the order but yet still not receive whatI asked for. But you charged me for it. My coffee taste burnt or has other flavors in it, totally not what I ordered. Theyworkers should be mindful of what they are making, so people have allergies and cannot have certain items. This is very unsafeand should be looked into. Hats off and a great THANK YOU to Shantel, she is by far one of the best workers and tries her bestto make sure things are corrected and has always been pleasant in keeping me happy. Read more
Their was . People inside maybe 3 cars in drive thru and the derogatory word of a employee says to the people in line, (nobody... was complaining about waiting either.) "You all can get an application and apply "then says to the 1st guy at counter"yourwaiting patiently, I'll take your order". Worst customer service I've ever seen. The poor girl she was working with was the onlyone actually working to deal with that ignorance I would of walked out on her. Read more
Dunkin cares. I had one very bad experience with a rude employee at the eynon Rte 6 location and I contacted corporate and they... made changes. I am very satisfied. they are very dog friendly now and give pup cups to dogs at the drive thru. I love thelocation in town because the girl is so good to my boxers and so friendly staff. the matcha lattes are sometimes barely Lukewarm though so I do wish that they could make them hot because they are so good and very addictive but I like my hot lattes hot.I have not revisited the eynon location since the rude service but corporate assured me that changes were made so next time I gothrough that area I will have to see if they retrained the rude staff. all in all I love Dunkin! the woman who handlescomplaints is excellent! she definitely makes the customer feel important and goes above and beyond to make things right. I amvery pleased with Dunkin. if you ever have a bad experience let them know and they will definitely handle it! Read more
I placed a $30 mobile order for two sandwich?s, a wake up wrap, 50 munchkins, a hot chocolate & a coffee. This was on a Sunday... morning around 9:00am. The place wasn?t that busy. I spent my daughter in with my friend to get the mobile order. I?m sitting inmy car for 20 minutes now waiting on them watching everyone come & go out of the place. So I just tired of waiting & when in. Mydaughter told me that they were waiting on the 50 munchkins. Mind you it is now 9:25am & they still are not that busy. I askedthe one girl if they were ready yet & she had to ask the girl that should have been putting the order together. They didn?t evenstart to get it. The girl that should have better getting it then wanted to see my mobile order, as the other girl walked away &started to get it. The one that should have been doing there job to begin with hot real mouthy & started to say about beingshort handed & under staffed. They were not that busy & had plenty of people standing around. I don?t care for our excuses justdo your dam job. I will not be going to this Dunkin again. The girl should be fired to the way she talked to customers. Read more
This location got sooo bad. Used to be my favorite. A few days ago I got expired cream cheese in the bagel minis. The crème... cheese was a nasty grey color. And the last few times the cold brew coffee is awful. Tastes like water and literally almostbarely any cold foam on top. What changed? New staff? Read more
Keep up the work keep the business up and hopefully that you can share my business as well Dad 2020 coin shop coming soon... hopefully we could all grow and be part of a nation of family Read more
Won't go to this one ever again. Asked for almondmilk and was charged $2.00 extra. Went on the app quick and it would have been... ,25 cents. I know prices are up but that's ridiculous. A carton of almond milk is $3.00. And it wasn't posted on the menueither. Read more