Reviews for Haidilao Hot Pot Scarborough in Scarborough, ON

They absolutely have one of the best customer service I have seen in Toronto!!!!! Staffs are very friendly and knowledgeable. We... get a care pack right when we sit down which includes: hair tie, glasses wipe, hand wipe and plastic bag to put mask in. Thesoup base was very good and delicious. We were able to drink a bowl before we started cooking. The tomato soup base was ourfamily favourite ! Had to pay $3.99 per person to use their seasoning station. All the food was very fresh ! Can’t wait tocome back again!!! Read more

This is the 2nd time we visit. The first time we visited the branch in Markham. The quality of the food is really good and... it’s delicious. It has a great vibe as well and it is kids friendly. We really enjoyed our time. However, we did notice thatthe service at the Markham branch was better than this one. I would recommend you try it but it can get pricey depending on whatand how much you order. Read more

First time going to hot pot and it was a great experience. This place had one of best services out of countless restaurants I've... been too, and not to mention the ultra clean washrooms with a lot of amenities. Moreover, there are automated robot serversdesigned after cats as well! There are also secret codes you can use to get free items! We went on the Thanksgiving weekend sowe got free foods such as turkey, ice cream bars and more! Highly recommend this place just for the very very, one of a kind,lively experience! Read more

I'd heard a lot of good things about Haidilao before we went, and it definitely lives up to the hype! We went to the Scarborough... (Woodside Square) location and had a great experience from start to finish; the place is immaculate, the food is good quality,and by far the most impressive is the level of service, with many members of staff on hand to ensure that your every need istaken care of. Our main server was very knowledgeable, friendly, and helpful. The way the smallest of details were taken care ofwas amazing! They had aprons for adults and children to ensure that your clothes don't get splattered, kids' dinner ware andcutlery ready for us, along with a higher-end booster seat for our baby. They also gave our kids cute little blind box toys toplay with. The little ones had a great time watching all the robot servers, the noodle dance, the birthday performances, and theclaw machines. There is also a mini baby play area and nail salon and massage chair at the front. The pricing is probably moreexpensive than other hot pot places, but it's well worth it for the service you get; we hardly go out to eat hot pot anymore, sowhen we do, we're willing to pay more to get the good stuff! It also really depends on what you get there--if you're not gettingthe premium meats and seafood or get your feast on, it isn't too bad. We also didn't want most of the sauces they had at thesauce bar, so we opted out (it is $3.99 per person for access to unlimited sauces). Overall, we spent around $200 (including taxand tip) between 5 adults and 2 children, which I think was super reasonable. I'd recommend making reservations ahead of time(online booking for less than 4 people; call for 4+ people). It was insanely busy for a weekday night, and it was still bumpingwhen we left at almost 9pm. Leave some time to also find parking. Woodside Square has tons of spots, but part of the parking lotby the restaurant entrance is under construction right now, so it could be harder to Read more

Wow! Just celebrated my birthday there. Had an amazing dining experience. Probably one of the best experiences I've had in a... long time. Never been to a restaurant with better service! Everyone there was so friendly. From when you step foot into therestaurant, during the meal, the free manicure my wife got, and even leaving the restaurant. Our server Arlene was on the ballduring the whole time there. The food was so tasty. The sauces were amazing. And just can't stress how amazing the service was.They have vegan soup bases and lots of tasty veggie and meat options. A very vegetarian friendly hotpot place! Will definitelybe coming back! Thank you Arlene for making our dining experience an amazing one! Through and through enjoyable! The staff wasso alert and attentive to our needs! Even gave my kids these really cool cars to play with. They have free manicure, child careoptions too!!!! Like wow!!!! Thank you again Haidilao for a great experience. And big shout out to our server Arlene. Read more

Would return, would recommend. Apparently this is actually a well known establishment from China, and I think it... shows. Excellent execution on the ordering, table service, amenities such as toilets and extras. Food is super fresh due tothe high turnover and sauce station is always filled quickly and kept clean. Cost isn't crazy but not super cheap. Around40-50pp after taxes/tip. Read more

The best Chinese hotpot spot! The food is so fresh and good portion, cozy and clean environment, and reasonable price among... hotpot restaurant. The highlight is their service, servers can accommodate pretty much everything requested. The only hotpotrestaurant that I go to now. The robot server is cute too! Read more

Amazing hot pot spot! The service is excellent as staff are very attentive, quick, and friendly. There is a good selection of... hot pot food items on the iPad, and you can choose to pay an additional $3.99 per person for unlimited sauce/fruit bar. Theyalso offer aprons and free hair ties while dining, and they have some cute robots delivering the dishes. The washrooms are alsovery well stocked, with mouthwash, cream, toothpicks, floss and even feminine products at no extra cost! We came for birthdayson multiple occasions and the staff will sing happy birthday to you with a nice birthday sign/props for photos! They evenoffered us small ice creams at the end for free, and the person celebrating their birthday got to pick out a small gift bag atthe front. It also seems they offer manicures and hand massages at the front if you’re interested. Great experience,definitely must try! Read more