Reviews for Burger King in Saugatuck, MI
Ordered a Big fish and discovered down the road that it was burnt thin chicken fillet. The cook does not know the difference?... This place appears to lack competent management and staff training. Read more
SLOWEST. BK. EVER. Went there today (08/28/2022) and there was only like 2-3 people in the store working. I've gotten lunch from... this place occasionally for the last 4 years, but lately it's been awful. Someone needs to get ahold of the manager. This isunacceptable. One, better train your staff if you haven't already, and two, HIRE MORE PEOPLE. The food is fine but I must'vewaited in the drive thru for AT LEAST 30-40 minutes. That is NOT fast food. Read more
This is not fast food. Its just food. I have waited over 30 minutes in the drive through every time I have come here and it's... not even busy. Not at all busy. I have no idea who manages this location but they should have been fired long ago. I could turnthis store around fast. Seeing the way these people working here are so negative, I can only assume its because management isawful. Read more
Sunday July 17 2020 8:15 pm. We asked for our food to be made fresh. Received cold, dry burgers. Asked manager to remake. She... was very impatient and told us that the broiler wasn?t working. That sounded like a lie because they were still servingcustomers. We asked for a refund and you?d think we we?re asking her for the impossible. Snippy and totally unprofessional. Thismarks one of several bad experiences here. Tried to call the owners but their voicemail didn?t take messages. No longer going tovisit this establishment. Read more
Today I received these two rodeo burgers at this location. This is beyond ridiculous.
Let me start off by saying I?m a local resident so I?ve tried this place at least 20 times over the past two years. I would give... no stars if possible. I have no issues with companies training new staff, short handed etc. but this BK is always scraping thebottom of the barrel with their ?talent.? The last time I attempted to get food (8/10 you can?t) they told me they couldn?t takeorders because a minor was on break. So my wife and I drove around the building to leave and all the staff was at the frontwindow lounging around. When they saw us they acted like they where hiding. I really have no clue how this location staysopen. List of excuses for the 8/10 times we couldn?t get food. 1. Computers down (this is the main excuse) 2. Sinks arefrozen 3. Out of meat so we?re closing early 4. Minor on break 5. No one is here Read more
There were three in the car and each one of us had to give his own order, the girl on the other side of the mic was so patient,... and polite, and got the order 100 % right on the first try. Not a long wait from the order box to the window, and the foodhanded to us was exactly what we ordered. Thank you Burger King of Saugatuck, MI for your great service. Three stars becauseit's fast food. Read more
If I could give Negative stars I would. This BK is the absolute worse! It has been for years. Corporate needs to either Shut it... down and help the franchisee or Just close it all together. 25 minutes in the drive through. Read more