Reviews for McDonald's in Sarnia, ON
Every time I give this place another shot I regret it. Redeemed some free food through monopoly pieces and at the window they... called over the manager and spent many minutes processing something that should have been immediate. When i got home i found outwhy - food was swapped for cold and stale food because it was monopoly prize food. Ive never had a crunchy bun before but youknow it's stale to be like that. Not to mention cold, stale and undercooked fries. Too bad i couldn't give zero stars Read more
Staff experience has been very mixed, with some members yelling at me over simple misunderstandings, but most of the team is... nice. Has closed in the middle of the day unannounced in the past, leaving orders, sometimes already paid for, stranded. Food isusually below the expected quality. Being open 24 hours and being fairly clean are about the only benefits to this place. Read more
This place has been open until 2-4 am all my life. Today the drive thru was blocked off so I decide to knock on the door. I... knock 3 times while 3 workers were sound at work. Not coherent whatsoever I kept banging on the door until your worker walkedover and then continued to snap at me for ?banging loud on the door? you guys need to grow up! Are you kidding me for this to bea professional establishment this is unacceptable let alone the fact that she has been accused of said things. I am publiclynever visiting McDonald?s again, harassment is not necessary neither should it be tolorated during the court of law. Read more
I gave the girl working the window tonight around 3am $50 for a $14 bill, she tried to give me $30 as change and got angry and... verbally abusive when I told her she was $6 short. We full out got in an argument, and after I wouldn't back down, she grabbedthe $6 she had sitting beside the window (fully knowing it was mine) and gave it to me before shutting the window. Try hiringstaff that isn't trying to rip people off and cuss at customers. Absolutely pathetic. Not to mention they only gave me a mediumfry instead of a large fry. I understand this is your only mcd's option late at night but wow... Read more
When I go here they are always consistently good and unlike other mcdonalds, (petrolia) they don't mess up your order, the drink... always actually tastes like the drink you ordered. I orderr from petrolia mcdonalds a simple nestea, and it always tastes likeorange for some reason. It's been more than a few times of that happening. But these guys are great even if they take a bitsometimes, it's always always worth it. They are super friendly and I would recommend ten times over. Read more
Their drive through is one of the quickest in town. Orders are always accurate and the customer service is great. Food is always... fresh. Their dining room is well maintained as well. Very nice McDonald?s! Thank you. Read more
I haven't been more ashamed of a restaurant. My daughter is a fussy eater, so when she likes something it's a nice relief.... Thanks to the arrogant, incompetent sloths at this location my daughter went hungry. If you don't like your job, leave it! Trust me, the industry would be better without you in it. She asked for extra Mayo, seems straight forward enough, how couldyou actually mess that up? Apparently, by pouring the Mayo on it and sending it out of the kitchen. You would think that oneof the 8 people standing around would have caught this mess while placing the burger in the bag. Failed again! When I called tolet them know what a very disgruntled employee did..........the "manager" simply stated that there wasn't anything he could doto make the situation right, nothing he could do about the good money I paid for the food now in the garbage. Is that a joke? Customer service has yet again passed you by. Read more
My partner was ripped off 10 000 points here when getting a big mac using their points. (Double charged somehow) When they went... back and talked to management they said there's nothing they can do. How hard is it to give someone whose a loyal customer avoucher for their points back in the future. There's an app but when it comes down to customer service: is it that hard to keepyour customers happy? It's a simple fix.. Not to mention the app is useless for this mix up. Poor customer service ???? Read more