Reviews for Baskin-Robbins in Santee, CA
The staff we encountered this evening were rude and stupid. The job is pretty simple, you scoop ice cream lol. We asked if they... had a certain flavor because we did not see it in the case, and one girl said no then we asked the other lady and she saidyes.Then we asked about another flavor, and both said no, but then we saw it in the case. How do you not know what flavors youhave? There?s not many of them and they are labeled in front of you. My husband then asked that they pack 2 quarts for us ofthose flavors, the first girl said that they don?t do it and to look at their prepackaged ones. He then asked the shift managerwho also said they don?t do that. It?s on the menu, and we?ve order quarts and pints before. He asked a third time, andsomething must have clicked bc that?s when she said she could do that. Both ladies were being rude and short with my husband,there weren?t any other customers there, not that being busy warrants a bad attitude towards your customers. Anyways we got homeand the quarts weren?t properly packed. They literally weren?t packed. The ice cream was sitting loose in the container, andwhen we packed it, it was about half the size. What a rip off. If you want Baskin Robins, go to another location. There are aton nearby Read more
Let's get fresh taste.
Whoever the man was working this morning was incredibly rude to me on the phone. I was asking very normal questions about cake... prices and whether or not I needed to pre-order. He very abruptly told me he didn't have time to discuss this withe because hewas busy. I'm pretty sure customer service applies to customers on the phone. I called back to speak to someone else and hepractically yelled at me when he answered the phone. I cannot believe someone would be so rude to a customer looking to buy sucha large ticket item. I told him that I definitely will not be purchasing the cake from him. I will probably never go to thatstore again. Read more
The ice cream was really good. It tasted fresh and no freezer burn. The chocolate dipped waffle bowl my husband got was not... good. It tasted like coconut(which he hates). The cherry on my ?sundae? tasted like a raspberry, very strange. The one employeewho helped us was nice but, the two employees in the back were completely ignoring a woman who came in at the same time as us. Iordered the Warm cookie sundae and he told me right away that the microwave was broken. Read more
I love their Cappichino blasts. They are amazingly good (although a little expensive). This is my first time to this location... and I was surprised by how clean it was and how many cakes they had on display. I got there 5 minutes before they closed but theguy was super nice and insisted on making my drink anyways. I know what a pain it is to clean everything and then have somethingcome in the last minute but the guy made sure to make me feel like it wasn't an inconvenience! Only other issue is they made mea mocha one instead of the Carmel one i asked for, but I'm sure they would of fixed it if I pointed it out. It's not as good inmy opinion, but still delicious. Read more
Ice cream was good but the experience took 2 stars off. The "employee" was training a new "employee" and seemed irritated. The... new employee was doing fine but I don't think her confidence will be built up very much. At least not here with this team. Paul,if you're reading this please contact me... Read more
Comfy booths so you can sit and enjoy the delicious ice cream. Today we counted 36 flavors! I signed up for text alerts and got... a coupon for a free hot fudge sundae! Read more
Went in after working outside all day. Air conditioner felt so good Store was very clean. Ice cream was great and staff was... polite. Would recommend to go again. Read more