Reviews for Santa Fe Espresso Co: Häagen-Dazs Ice Cream in Santa Fe, NM
The most disappointing service by young millennials/Gen Z, very smiley, but absent-minded, vacant stare creature. One of them... was the daughter of the owner, or so she claimed. They were accepting cash only, and I only had my debit card with a chip,which was not accepted either. I inquired about an ATM nearby and asked if upon my return I could be serviced right away. Shesaid no. I asked for an exception. She said no. I grew impatient, but remained professional and thought to myself "these kidsdon?t know about CS." I asked for the manager. The kid talked to the other kid. The new kid was alleged to be the manager butalso denied my request. At this point, with the long line on hold, a super kind lady offered to pay for my $7.00 shake. I said,?how kind of you! I asked for an exception to get in line right away when I return with cash, but these kids rather hold thelong line than make an exception as customer service action?. At which moment, the young kid behind the counter said, with aglimpse of mockery in her eyes and still smiley "I can also refuse service and throw you out!!!!! AND THIS WAS THE OWNER?SDAUGHTER!!! I then thought to myself again "what I?m doing trying to communicate absent-minded, vacant-stare,intelligence-void, snotty, rude, and just plain void of substance creature?" I thanked the kind lady and the creature behindthe counter and left. I did treat myself with a healthy yogurt from another venue and enjoyed MONO Mundo dances. I DO NOTRECOMEND Haagen-Daz Ice Cream. Read more
I was appalled at how one of the staff members handled a situation here last week. My friend, who is 18 weeks pregnant, ordered... a smoothie. It was a very hot and busy Saturday so we sat down to wait. 10 minutes went by but we never saw or heard the orderbeing ready. When my friend went up to ask about it, the gentleman said that it had been put on the counter. My friend explainedthat she did not see or hear anything about her order being ready and was then yelled at by this man saying, "Maybe next timeyou should stand right here to make sure you get your order!" He refused to give her a refund or make her a new smoothie. Sheturned around in tears. So, I approached him to ask for a refund again. He was then very rude to me but began to process arefund. He said the tip could not be refunded - and we are now finding out that he never actually processed that refund at all. Read more
This place needs some help. There was a young woman there that was very friendly and courteous, but the two men working with her... were not only rude but confrontational. I was amazed. Here?s a thought: demote the two men to janitorial and ask the young womanif she has any friends who need work. I don?t go out to buy ice cream to deal with two morons who can?t handle their hormones. Read more
Best little ice cream spot I found in Santa Fe while visiting!! I got a typical strawberry waffle cone. Service was quick and... friendly. They are pretty damn busy!! Read more
Got ice cream here but this place seemed pretty unhygienic. Workers were serving ice cream with their bare hands touching the... cones where people put their mouths. Two out of three of them had masks below the nose. The guy who served us had to lean so farin to scoop ice cream his hair was touching the divider. His arm was so deep in to the bucket that his skin and arm hair weretouching the ice cream on the sides. The seats next to the registers were occupied and made it impossible to social distancewhile paying. Would not recommend this place. Read more
In the middle of a pandemic, despite state requirements, staff are wearing neither masks nor gloves. This complete disregard for... the health of others is abhorrent and I encourage everyone to find another ice cream shop. This business doesn't deserve yourmoney. Read more
When walking around exploring Santa Fe Plaza, stop in here for a coffee or ice cream. We visited on 8/5/19 between museum and... gallery visits. That day they had ?Buy a pastry ($3), get an 8oz coffee free?. It was delicious. There is extra seating in theback. The place was clean and the front doors were open allowing the lovely fresh air to permeate. Highly recommend Read more
A waste of time. Very poor service. Not wearing gloves. Put her head inside the ice cream cooler. They only accepted cash. They ... did not accept any credit or debit cards. We had to leave because we could not pay for it. How can anybody run a business likethat Read more