Reviews for Cafe Rio Mexican Grill in Santa Clara, UT
This is more of a plea to the new ownership of Cafe Rio. St. George was your flagship store. It is a staple of our community. ... It?s a food we crave but the experience is so poor that sometimes you can?t even go. Note - I fully understand the laborshortage and how hard it is to get employees. I ordered a to go order for a 6 PM promise time. This location is 20 mins from myhouse and I was cool to wait (I expected it). I?ve been here for over an hour. While waiting - I saw this sign. Also note - itis Ironman week. There were 3 people working . The to go order tickets were so many that they were touching the floor. Nobodywas working the to go orders. Please - make Cafe Rio great again ???? Read more
I've always had a great experience there. Food is good. Service is good, sometimes fun (order nachos and see what I mean). It's... a cold inside (that's for women in my family who think so...I think it's perfect). I only had one problem with delivery and thatwas a mix of their fault for not checking the independent driver's bags and the driver for not paying attention. Read more
We really tried to give this restaurant a chance. When Cafe Rio opened in Santa Clara we were excited. We?ve been somewhat... regular customers for a couple of years. However, they?ve messed up our orders a few times now. It was their most recent mistakethat prompted us to never eat there again. Part of our order was for two sweet pork burritos. They were supposed to come withsweet pork but there was none added. I had drive back down there and have them remake the burritos. Now the right thing to do inthis situation would be to comp the burritos and give them to me free because now you?ve wasted my time. However, they wereeither unable or unwilling to comp us. My wife even called them on the phone asking for a comp/refund. She was hung up onmultiple times or transferred to a customer service phone queue. (Long wait, go figure? lol) The bottom line is their policiesare horrible. Their customer service is horrible. They seem to make quite a few mistakes with their online orders, so if you?redoing pick up, make sure to check ALL of your food before leaving the store. We won?t be eating there anymore. It?s not worththe trouble. Read more
Have gone to this Cafe Rio a handful of times since it opened a couple years ago. Every single time--literally--the food... experience has been horrible. Cold and old and inconsistent. And they are ALWAYS out of steak. There at least used to be a nicecheerful fella working there that would at least be as helpful as possible with all the issues, but lately its just a bunch offolks with horrible attitudes that either don't know what they're doing, or don't care--or probably both. I've tried to chalk itup to just being pains of being a "new" store, but its now been open for around 2 years and it has gotten WORSE. I am done withthis store and will never be going here again. Would give ZERO stars if I could, cause they don't even deserve the onestar. Further, I emailed Cafe Rio corp in with my latest experience (which I NEVER do, but this time was prob the worst diningexperience I've had my entire life) that I had there a few weeks back and asked for a call back from corporate (well, I alsotried to call them, but it went to voicemail saying they were too busy), but nobody ever called me back. I've been eating atCafe Rio for over 20 years, starting with the original one in Provo. The entire organization has gone down hill since theoriginal family sold it. I'll be giving my business elsewhere now. Read more
Pork barbacoa burrito: black beans, medium sauce, enchilada style. Lots of lettuce and pico on the side. Horchata to drink. ????
Another horrible experience here. My pickup time was 6:50, we got there on time and our order wasn't ready. We waited about 30... minutes before it was done. I checked to see if it was correct and it wasn't. We ordered queso, but it wasn't in the bag. WhenI asked about it they said they were out. They were perfectly fine with me walking out having paid for it, but not receiving it.We were also missing a few other things from our order. When I asked if I could get a refund the worker rudely said yes, butdid nothing and ignored me. After about 10 minutes I asked if I could get a refund and she said I could but would have to waituntil the line was gone. The line was really long. A worker named, Alexis, I believe, came over, apologized and asked if I'dlike something else off the menu. She's the reason I gave them a star at all. The gentleman in front of me was there longer thanI was. He got part of his order, it was wrong and he ended up leaving and canceling his order. He was there close to an hour.The gentleman behind me got there shortly after I did and his order wasn't even started yet. He also canceled his order andleft. I also witnessed a worker drop a cup on the floor and put it back to be used and she dropped a stack of tins and put themon the stack to be used. I understand being short staffed, but out of all the workers, only 1 showed any type of customerservice, which I greatly appreciate. Hopefully it was just an off night for them, but we will not be going back to thatlocation. Read more
I would give a negative 10 stars if I could. Cafe Rio has gone down hill with whom ever the new owner is. Their service is... terrible and the last 4 orders I?ve place have been wrong and then I?ve needed to spend my valuable time trying to get itresolved. DO NOT GO TO THIS LOCATION AND DO NOT GO TO ANY CAFE RIO LOCATIONS. I wouldn?t be this harsh if this had happenedonly once, but every order I?ve placed!!!!!!! Update: I called and complained that my order was inaccurate and that I paid forfood that was missing (beans and rice, extra pork on my tacos). The lady said that she would refund me half the cost of my orderand I never received it. Not only is the service terrible and they short you on your order, but they lie and cheat you!! Readall the reviews and you will see that this location it terrible and that Cafe Rio doesn?t care about you or the terrible servicethey provide. ALL THEY CARE ABOUT IS TAKING YOUR MONEY!!!! I thought I would give Cafe Rio another try, all I can say isterrible. I ordered two pork tacos and there was about a spoonful of meat in each. Here is a picture of one of my tacos. DO NOTBUY ANY FOOD FROM THEM!!! Read more
All I can suggest is, pay your employees more so they actually want to do a good job and not get fired. After a few years, this... is definitely the worst I've gotten from Cafe Rio. Photo is my "salad". There's literally like 2 pieces of Lettuce. And atablespoon of meat. Read more