Reviews for Popeyes Louisiana Kitchen in Santa Clara, CA
POPEYE?S has the best iced tea. I do not like the funky paper straws, though. They taste weird. No straw is better than the... paper straw. (When I was a kid, straws were paper. They didn?t taste like these, though.)(Plastic is killing wildlife andpoisoning our planet.) This location is (meh). Not bad. Chicken, dippin sauces, potatoes w/gravy, cole slaw, biscuit and applepie. (No Hershey?s Beignets at this location? WTH? That?s a no-no. If it was a promotion, well, put ?em on the menu for good.Gonna have to. Lose a review star for not having those Hershey things.) It?s my fault for not checking, but it?s THEIR FAULT FORFORGETTING TO GIVE ME UTENSILS. It seems to me these are independently run franchises. Different owners have differentstyles. *When the owners are in the kitchen, I think they tend to do things that are more about penny-pinching than a smootheroperation. Each will have their own idiosyncrasies that stray from good customer service or just plain common sense. It?sdifficult for employees to adjust to some of these, like purposely giving only one napkin, which is frustrating for the customerand slows the rhythm when customers ask for more. (?Hello! McFly! It?s fried chicken! It gets messy. Napkins come in handy.Don?t give us a reason to curse your restaurant as we are already down the road, chicken grease everywhere, and the only napkinor two we have are already full of chicken grease! It has bearing on your entire franchise name.) One thing I cannot stand iswhen a location that was designed with restrooms for customers has those restrooms closed (still?) because of COVID fears(really?). So, they?d rather have me not wash the viruses off my hands while I?m in their store. And they wan to take our moneyin exchange for their food, but they won?t let us lighten our load of used food. And they will also insist that we hold oururine, which is not good for our health - while they are gaining profits, which is the result of selling something to u Read more
Great fast-food chicken and Cajun fries. The spicy isn't that spicy and the mild is still very tasty, so I usually get mixed... pieces when ordering. Read more
I arrived at 9:45 pm and headed to the drive-thru. Three orange cones were blocking the entry point, so I parked and ran inside.... As I head to the counter, I was told they were already closed. The store sign said it was open until 10. The lights were on.There was a lot of food still in the prep area. When I questioned this, I was told they are closed. I left and saw three othercars in the parking lot and advised them it was closed. So I am still in the lot looking for another place to eat, when I seetwo employees leaving with large bags of food. Well I guess that's why they closed early. Read more
Went on the drive through for a chicken sandwich and I was in and out pretty quick. Very friendly and quick service. Drive... through is not the biggest so keep them big trucks out of it. Food was awesome. Fresh tasty and well presented. Read more
I usually love Popeyes, but this location was below average. It took a long time to order, the drive thru was a tiny curved... path. The chicken was NOT hot, lukewarm at best. I'll not return to this one. ???? Read more
I wish I was making this up. I ordered online for the $12.00 2 can dine with spicy chicken tenders and 2 sides. I have had... problems with consistency with this location but this takes the cake. My delivery arrives and all that was in the bags was 4boxes of fries. No chicken to be seen. I have tried calling their store but no answer or response. I would have rather the storecall me ahead and tell me they cannot fulfill the order versus doing this. Read more
This location is honestly hit or miss depending whose working but since under new management sadly it seems to be going down. I... love the chicken sandwich and Tuesday 2 peice deal but lately they are making constant mistakes and staff is just goofing aroundchatting joking and not taking orders correctly. Many times repeating yourself and many mistakes even after confirming yourorder. They often don't give receipt unless you ask so please check your order is correct before leaving. The interactionsbetween employees seems tense and everyone seems lost. I've noticed alot of new people so maybe just training hurdles theirfacing and hopefully they will get things smoothed out. Theres always a wait so don't expect to get your food fast, be patientand kind. Read more
Attracted by aroma of fried chicken while strolling past. Came in for quick bite to satisfy my craving.