Reviews for Peet's Coffee in Santa Clara, CA
Dropping from 5 to 1 star as the owner(s) should have managed this cafe better! They are always short staffed in the busy... morning and still accepting those mobile orders. Ridiculous wait. Read more
Exactly what you'd expect from a Peet's. In short, decent coffee and little snacks. Not a destination, but does the job and... their coffee actually tastes like coffee (i.e. not burnt battery acid). Read more
This morning at 5:33 am Monday, 9/26/22 I waited for the doors to be opened /unlocked so I could order a drink. The doors were... unlocked by a young lady (long pony tail). No greeting, no smile, no acknowledgment or opening the door to ?welcome? a payingcustomer. She just unlocks it, and walks away, as if I was an inconvenience. Lol, It was actually comical. I opened the doorand walked in (as she darted off) and said ?good morning?!!! . She didn?t turn around, nor did Barista who was standing near by,both clearly heard me. So I walked up to counter. Say it again to the barista. The response I got. I did ?just wake up only a1/2 hour ago? Lol. As if it justifies the lack of engagement/acknowledgment at coffee service place?? Order my matcha tea.Quickly made and discovered it was half foam. Lol Well good luck Peets with your morning crew! They may need a little coffeebefore starting their shift. Read more
Slow service during peek hours - with staff standing around and failing to work the long line of customers in store waiting to... place an order. Then you get up to order and hear their urn has run out. No one paying attention or managing this storeefficiently. I would go elsewhere for a business meeting. Read more
Went to this location on 9/2/22. This Peets location seriously needs to work on their customer service skills & picking up the... pace. Been to this location more than once. The two female barista preparing the drinks were working at a very slow pace, andwhen it came to making my Chai Tea Latte (with extra Chai) one of the baristas rolled her eyes at me when her fellow coworker(with purple hair) mentioned to her that my drink came with extra Chai. You give me a nasty look because I ordered extra Chaito my drink? Mind you; servers like her are the reason why businesses lose customers & profit. We the customers bring the moneythat goes into your pockets & business. If you, the server, does not care to give good customer service, or does not like yourjob then you have no business working as a server. Side note; please stop leaving the cash register unattended when customersare waiting in line to order! It leaves an extremely bad impression on your business, and especially for new customers! Read more
Great service and the place is really nice and clean. Perfect spot to grab a coffee ??
Super friendly staff. This place can get super busy, and the staff handles it very well. Don?t listen to the people complaining... about slow service- quality work takes time. Great staff, quality beverages. Will continue to be a repeat customer. Read more
I love peets and I?m a loyal peets drinker. However, we waited 50 minutes for two shots of espresso and and oat milk latte. The... service was really bad and only one person working the barista bar seemed to know what to do. The rest of the worker which theydid have five people were not working. This store used to be really well managed. Every since they switched staff and managerthe service is horrible. The quality of drinks went down the espresso was made incorrectly and was watered down so was thelatte. I?ve been drinking Peets daily for 7+ years now and this was the worst customer experience. Peets corporate needs to takeover this store and train the mangers and workers. Read more