Reviews for Mrs. Fields in Santa Clara, CA
Birthday cookie cake turned out great!
Very nice supper clean fast attending employee I felt welcomed especially since it was my son's birthday he loves these cookies... the employees name is Britny I would definitely go again just for the great service. Read more
Literally the worst place for cookies, they weren?t even cooked all the way and the manager Jackie was so rude I was standing... there for 5 minutes and I kept asking for help she looked at me and went to the back and when she finally came she yelled at meand said ?what do you want? she rolled her eyes when I asked for cinnamon sugar. She threw them at me. As I walked away I sawher drop some cookies and look around and put them back. Read more
I ordered a heart shaped cookie online, when I arrived to pick it up, it was round. Also the price I paid online was $10 more... than the actual in store price. I asked why it was not what I ordered he said the wrong picture is online. He called his managerand said the only solution would be to remake but that would take 24 hours. They knew I needed the cake for a birthday that day.Very disappointed. Also the cookie was very hard. Read more
I show up and ask if they have milk. They tell me they are out which makes no sense for a cookie place. Then I try to buy one... cookie and they tell me the cookie costs $2.50 and there is a $3 min for credit card to which I respond I wanted milk and acookie, not 2 cookies and no milk for your ridiculous credit card policy. Read more
Have loved this particular company's cookies since I was a kid living in Hong Kong. Love that all their branches are pretty... consistent with their quality. I would reccomend my favriote cookie (and this has not changed for years)- the simple butloveable sugar butter cookie. Really sit down and enjoy the flavors of this one. Yum. Read more
Staff here is quick and has always been really good with kids. Haven't had stale cookies here yet, some times they do run out... of the mini ones. Read more
Terrible service staff, speak rudely, don't care about customers. impolite verb