Reviews for Cold Stone Creamery in Santa Clara, CA
Extremely rude staff with no manners on how to talk to customers, even the owner ignores staff related feedback when... provided. I had been a regular here for 4 years, but not planning on going back to this store ever again and I would recommendthe same to others as well. Read more
I have to admit I had somewhat of a disappointing experience on my first go around however I spoke to the manager and he was... beyond helpful in making it right. Cold stone always has fantastic product but service is what you?re looking for and I thinkthat the management at this chain goes above and beyond. Read more
Ice cream was good and service was good. There were a lot of flies inside the store....please take of that
Customer service was garbage!! One worker had air pods on and completely ignored me! I had to pull off my mask to ask for help... after trying to get his attention his attention once all i wanted was a lid he grabbed it and just handed it to me. No otheracknowledgment! Music was blaring!! Will not return to this location again! If he could leave no stars i would!! Read more
Worst ice cream, I am a regular to cold stone but this time I ordered it in doordash for pickup and they put in burnt brownie in... chocolate devotion and I got ice cube in my ice cream, worst. Watch out if u are ordering and picking up your order. Read more
I like cold stone, but this is the first time I order a prepackaged ice cream cup, and I'm so disappointed in the false... advertisement on this cup, the images on the label and the claim that it's cake batter with cookie dough, and I dug a quarterway in and their was nothing but vanilla. Vanilla ice cream is half the price at a grocery store, I'm surprised no one calledthis cup a scam, I don't even know what the other cups have but I assume it's all vanilla as well. Read more
Awesome Ice-creams! They also have milkshakes and smoothies! You can literally make your own ice cream with any available... ingredients! They have kids sizes and regular ones. Then small regular one is also pretty big in size! Lots of variety to choosefrom. Two of my personal favorites are chocolate devotion and Oreo overload. Basically all ice cream lovers def need to visithere once and I guarantee you will be back for more! They do not have a lot of seating though. Only a couple of tables insideand two tables outside. Also sometimes they have huge line. Read more
"Zacarias G" was the guy who helped us out and he really didnt want to be there...not only did we wait for a few mins even... though they werent helping anyone else, I asked for a sample of dark chocolate ice cream and the dude gave me a grain of ricesize of a sample... Read more