Reviews for Starbucks in Santa Ana, CA
Horrible service people who order way after I did were getting the food. I went up and ask where my order is and had been... waiting 25 minutes and that all these people order after I did, all they said is its coming. After about another 6 minutes Ifinally got my food and it was wrong. I walked to my gate and they didn't give me the cream cheese for my bagel had to walk allthe way back and let them how could you forget to put that with the bagel. They hand me cream cheese and I said am I suppose toput this on with my finger. I will be calling weights and measures because the drinks are not were they should be. Poormanagement at this location lack of training. Read more
I observed an item displayed in their bakery showcase. I then got in line waited and waited 15-20 minutes only to find out they... did not have that item. There was no apology they just tried to sell me things I did not want. Poor management at this location.LACK OF ATTENTION TO DETAIL. Read more
Forgot part of my order. I waited more than 10 minutes. When I asked for the missing order, they thought I may be asking for... something I didn't order. They were too slow to even hand me a baked good, which they don't need to even prepare in any kind ofway. I could have missed my flight if I waited any longer so I just left. Read more
I was flying out of terminal A and the Starbucks there has been converted to a Tea Leaf and Coffee Bean store. I'm okay with... their products and their line was really short but I wanted to use rewards to purchase my coffee so I hoofed it over to terminalB gate 12 for my coffee. As expected, the line at Starbucks wasn't short, but the staff was really on the ball and I had myItalian Roast, my personal favorite, in no time. Read more
The workers here are rude and lazy. I ordered quad shot espresso of blonde roast and was told by the register girl that it's... not available. So I went with a cold brew instead. However while waiting for my drink, I noticed the machine still has beansin it so I asked the second girl (preparing the drink) if the blond espresso machine was broken. She then gave me an attitudeanswer "no?". Then I asked her again to clarify and she pretended like she couldn't hear well. When I yelled loud enough soeveryone could hear, she said "whatever she told you.". Seems like this place is known for bad service. Are they having a hardtime finding good workers that wants to work and knows customer service? Read more
If I could give 0 I would! The barista that made my coffee was rude and absolutely has no idea how to make coffee. They were... down right disgusting! They both were typical signature coffees that should've been easy to make but it was just terrible andundrinkable. I tried to give her a chance to fix the order and all she did was hand me a small cup with sf vanilla. Ended uphaving to throw away our drinks and waste our money. Never ever have I tasted anything so bad! No flavor whatsoever! Do better!Train them better to do their job with the prices you gouge from the passengers of your airport. Read more
GATE 11 - a good airport Starbucks. No complaints.
This one gets reviewed pretty harshly, but had a great experience today. We?ll done!