Reviews for IHOP in Santa Ana, CA
This is by far the worst customer service i've received. I ordered my food and they literally took more than an hour just to... give me my food, i went and ordered two t- bone steaks and got mac and cheese and pancakes for my kids and as i was waiting formy food i saw other people that was there after me were getting their food and the waitress would not even go to our table myfamily was waiting for more than an hour and my kids were hungry ,Of course they're going to get fussy and the waitress i thinkher name was diana didnt even bother taking my kids food at least.. so if you go there dont ever get steak because they willliterally take more than an hour to give you the food . As i was paying i ask the waitress if i could speak to the manager andall he said was that they were busy when i was there. A customer in front of me got the same thing and he got it done rightaway. I would never go to this place again worst customer service.. i wouldn't recommend to anyone to go to this restaurant, andthey only laughed and didnt do anything about it. Read more
Service was quick, food was good, place was clean. They have plant based options now as well as protein pancakes- both which I... am excited about. My coffee mug had lipstick on it, I?m glad I noticed before I drank from the cup? the server swapped it for mebut this made me wonder how well other things were washed. Read more
Seems this IHOP was taken over by a brand new management team recently. I didn?t get a chance to dine in yet but I do have good... experience of ordering for a birthday party of 20 kids. The manager (Mr. MEMO) is very kind and fun to talk to. He took notes ofpretty much everything I mentioned even some very little details. MEMO and his team did an amazing job! Everything was fresh andwarm and perfectly packed by time we picked them up. We even ordered a Pancake Cake for the Bday boy and everyone loved the?Pancake Feast?! Read more
I have been coming to this location for more than 20 years and yesterday that I went I found bad service, my cup of coffee was... dirty, the ketchup was dirty, the plate of creamers was dirty Read more
When we arrived it was 10:48a and were placed on a 35-45 min waiting list. About 40 min in, I inquired how much longer the wait... would be. The girl responded with, ?our tablet broke so we lost the names on the waiting list. What is your name and how longhave you been waiting?? After telling her my info, she said we would be one of the next ones. 30 min later, we were stillwaiting and noticed that they were seating people who came after us. I once again asked, to which the girl responded with thesame excuse. If I wasn?t with my 86-year grandmother and 9-month old baby waiting for an hour to be seated, I wouldn?t have beenso upset about the situation. We left and decided not to eat here. Went straight to their competitor and were seated within 10min. Read more
Came in on a weekday morning and was seated promptly. That's about the only positive thing I can say about the... experience. Despite it being dead, wait staff was inattentive and so quiet as to be nearly inaudible. Managed to mess up everyorder on the ticket, despite being very simple menu options. While the table appeared clean, the syrup bottles and salt/peppershakers were stuck to the surface suggesting the sanitization was subpar. Ultimately we gave up and left with one of our partynot eating as the time it took to get our food, even with few other diners, put us off waiting to refire every item. Read more
The people that work at this Ihop are the most efficient and caring people. They were so polite and helpful. The food was good... and the service was great!! The restraunt is clean and there is ample parking. I had the llite and fit breakfast and the kidsenjoyed the build your own, with cupcake pancakes. Read more
Great customer service, good food but our silverware a little bit dirty. That's was the only issue.