Reviews for El Pollo Loco in Santa Ana, CA
Use the app and get your food before anyone else does. Go before noon because the line gets long... unless you use the app.... Double protein chicken salad is the best. Tables are often not wiped down. Read more
The chicken is crazy as advertised muy delicioso the food is on point that's the most important thing only issue they have a... problem with the hours that are listed on Google Maps and the front door versus what they honor inside the lobby not sure whybut as this chain goes this one is among the finest muchas gracias???? Read more
The El pollo loco in Edinger was great! Customer service was awesome and the establishment was very clean! I will definitely be... coming back! Read more
Our order was placed online and confirmation was given to us that the order will be ready for pick up by 7:20. Got to the... restaurant at 7:30 and the order was not even prepared yet, not the mention the manager and a staff were smoking outside therestaurant. It wasn't until 7:59pm when the order were finally prepared. Horrible experience. Corporate needs to check up onthese staffs. Read more
Very dissapointing, when we approached the Drive Thru the rude cashier on the speaker told us that they had no chicken. I was... like what do they sell then. I was not angry about the fact that they had no chicken (6:30 pm), but the attitude of the cashierwas very dissapointing. Read more
Closest fast food to my office but I rarely go because service is so slow. Went today and waited over 15 minutes. I noticed my... chips and salsa were missing when I handed my food but didn't decided to leave without them because I didn't want to wait anylonger. Read more
It is so sad that they would sell raw chicken I had gotten off of work and I thought let's go to el pollo loco when down there... waited about 20 mins in the drive thru but unfortunately once I got home the new chicken burger I had boughten was pink and rawon the inside didn't know that's what chicken was supposed to look like cooked. That's a health hazard and disgusting. Read more
9:24 when ur supposed to close at 9:30 I'm sitting here in the Drive-Thru behind somebody who just got food stuck these people... close early I don't recommend them Read more