Menu for Pollo Tropical in Sanford, FL
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Open:10:30 AM - 10:00 PM
- Contact:
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Cuisines:
Caribbean Latin American
Caribbean Latin American
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Features:
Takeout , Delivery , Non-Contact Delivery
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Dietary:
Vegetarian
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Known for:
Quick bite, Comfort food, Healthy options, Small plates, Vegetarian options, Good for kids, Casual, Wi-Fi, Kids menu, Drive-through, Debit cards, NFC mobile payments, College students, Popular with Tourists, Dessert, Dine-in, Dinner, Popular Dinner, Lunch, Popular Lunch, Good for groups, Staff required to disinfect surfaces between visits, Solo dining, Mask required, Staff wear masks, Family-friendly, Catering, Curbside pickup, High chairs, Restroom, Seating, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Wheelchair accessible seating, Credit Card Payments,Read more
Pollo Tropical in Sanford, FL, is a Caribbean restaurant with average rating of 3.5 stars. Curious? Here’s what other visitors have to say about Pollo Tropical. Don’t miss out! Today, Pollo Tropical will open from 10:30 AM to 10:00 PM. Worried you’ll miss out? Reserve your table by calling ahead on (407) 322-3977.
Get that dish you’ve been craving from Pollo Tropical through Uber Eats or DoorDash.
From a variety of diet conscious menu items, Pollo Tropical includes vegetarian dietary options.
Love the menu, but want to try somewhere new? Try Wendy's and Mr. & Mrs. Crab - Sanford.
Have you eaten here before? Leave a review!
Additional Information
Website
Payment Options
Credit, Debit, Apple Pay, Google Pay
I ordered a family meal with a couple extra items. I order and they have me park, whatever I get it?s not a big deal. Someone... brings it out and its missing several items, again things happen whatever. I then get out and try to grab someone to just getthe items and they don't open the door despite the person seeing me who literally just brought out my order and a young manrudely waves me off multiple times. I get in the line behind cars and wait, Ive now been here over half an hour. I wait throughthe line and get my food of which they give me smaller sizes than I paid for but at this point it would be another half hour atthe rate theyre working so I leave. $38 and over half an hour later I leave without the amount of food I paid for. I drive carethat they made a mistake, it happens, but they were incredibly rude and unhelpful. Also, I tried to fill out the survey on thereceipt and typed in my receipt code and just got a ?thanks for taking the survey? so it sounds like someone is givingthemselves fake surveys. Astoundingly bad service. Editing to say that after all this that I get home and the plantains aren?teven cooked through. Read more
I ordered pick up the trio that supposed to have chicken, rib, and sausage. When I came home, I found out that my meal came... missing the sausage. I called and called Pollo, but nobody ever picked up. They cheated on customers. Thief. Read more
It's best to go inside where you can see them prepare your food. The customer service is horrible here; if you go through the... drive through when a certain individual is working, she will give negative "cares" and toss your food together like it is slopfor pigs to eat! I have told the managers about the customer service here, but it is not a priority. The food is sometimesconsistent, but it's not a wonderful experience. I've had to get refunds at least two times, one being today. One time they evengave me the most horrendous slice of key lime pie they could find (I don't recommend). Go to Chipotle, it's right in the plazanext door, better quality, better consistency in food, and much better service! $7.29 vs $ 8.85. I'll pay the difference. Belowis a picture of the slop of pie I was given on one order. I wish I had taken a picture of today's horrible slop of a tropichopthat I was served and had to get a refund. Customer service and quality is so important. Read more
Compared to other Fast food franchises in the country, this is a good place for simple, healthy and cheap food. the grilled... chicken is very good, but it lacked seasoning, I mean no salt. Something very common is the lack of hygiene and food handling..dirty tables this is already the second TP I visit Read more
Q & A
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FAQs
When is Pollo Tropical open?
Pollo Tropical is open on the following days:
Monday: 10:30 AM - 10:00 PM
Tuesday: 10:30 AM - 10:00 PM
Wednesday: 10:30 AM - 10:00 PM
Thursday: 10:30 AM - 10:00 PM
Friday: 10:30 AM - 10:00 PM
Saturday: 10:30 AM - 10:00 PM
Sunday: 10:30 AM - 10:00 PM
What forms of payment are accepted at Pollo Tropical?
They accept Credit, Debit, Apple Pay and Google Pay at Pollo Tropical.
Does Pollo Tropical offer delivery?
Yes, Pollo Tropical offers delivery.
Does Pollo Tropical offer desserts?
Yes, Pollo Tropical has dessert, view their dessert menu on Sirved.
Does Pollo Tropical have a kids menu?
Yes, Pollo Tropical has a kids menu, view their kids menu on Sirved.
They don't give you what they offer I used to like their food, the last two times it was disappointing. Today I returned after... 6 months hoping that it has improved but it hasn't. The original family meal offers a whole chicken, but you get 8 very smallpieces, the rice is atleast for 3 people, and the beans were quite overcooked or they gave us leftovers. In addition to verydirty tables and bathrooms without hand towels. Read more