Reviews for Dunkin' in Sandy Springs, GA
Im honestly impressed someone figured out how to screw up selling donuts. I walked in expecting to be able to order a dozen and... be out in five minutes like literally any Dunkin. Was rudely and abruptly told that I had to order online even though I wasstanding right there. Went to download the app, order, register my CC, etc. and waited. I didn?t receive any notification, andof course wasn?t alerted by the staff that my order was ready. So finally I walked over to the counter where the takeout orderswere being placed and saw a box fairly far away from reachable distance. The staff were laughing and carrying on and I asked fortheir attention. I was standing right at the counter saying ?excuse me? and no one paid me any mind. I literally had to reachover the counter to get my box that was right in front of an employee, and I?m pretty certain the staff were none the wiser. Ifyou?re going to eliminate the human component of a business and have cold, inhuman interactions with people just stuffing boxeswith donuts and letting customers take care of the rest, just do it. Have computers and robots serving the food. Why hire peoplethat dont want to work there anyway? I appreciate a company trying to innovate, but this is a model trying to be the futurethat I hope will soon become the past. Inconvenience for the sake of convenience. Read more
