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Reviews for New China One in Sandy Creek, NY

C Forbes 2 years ago
2

Great food but horrible customer service. Have been disappointed a few times with the service. Last night really made me... furious. They don?t want anyone walking in which is fine. Instead they created a pick up window. The issue is they get severalpeople at the window that wait in line. Instead of greeting people?asking what their order is and having them step aside toallow the next person in line to the window they have the first person just sit there until the order is done. This is not justthe restaurant?it is also the ignorance of people picking up to not allow the others to check in. We arrived to pick up ourorder yesterday. We had a half hour to get it?.get home and eat before my daughter had to be at a school event. I waited in thecar with my little one well my daughter waited in line. After sitting there for 5 minutes while the same guy just stood in frontof the window I called them to check on our order. They told me it was ready so I informed them my daughter was standing in linewaiting. Asked if they could please get it to her. Nothing. 10 more minutes goes by. The guy finally got his order then the nextlady does the same thing he did. Stands in the window and waits. I again call. I tell them we need to leave and can?t wait anylonger. I?m told they will get it to her. They failed to do so again. So here we are?20 minutes down?10 minutes before mydaughters event and the lady in the window finally gets her order and leaves. Absolutely ridiculous! Post something askingpeople to check in and step aside if this is the system you want to use!!! Moved to the area a short time ago and have become aregular however after this I?m not sure we will return. Read more

christine rivera 3 years ago
5

Food was fresh and very tasteful at a great price ..the ingredients they used are tue best around had to drive a little bit to... get it but well worth the drive !!! Great job guys Read more

tammy montoya aka Mama Dukes 3 years ago
5

Great food and I travel a little out of my way. Egg rolls are awesome and the bourbon chicken has become my favorite. But they... also pay attention to any request on special cook Great staff never had a bad meal Read more

??? 4 years ago
5

Very good and resonable price. Especially lunch special was the best. The staff was very kind. We had 3 lunch specials, egg drop... soups and steamed dumplings. We recommend "pork fried rice", "sweet and sour chicken", "chicken and cashenuts"!!! Read more

Seth 5 years ago
3

Kinda dirty looking inside food was ok. I have had worse. But I have had way better. Portion size for lunch is smaller than most... and egg rolls are half the size. They do sell the sugar doughnuts that are good Read more

Luc Reed 6 years ago
5

I woke up Saturday morning to find that my old Discipleship group wanted to get together again for lunch, and this was where... they wanted to meet. I wasn?t sure what to expect, hoping for good Chinese, but I usually get my Chinese at the Dragon GardeninPulaski since it?s closer. The first thing I noticed was how small it was; there were only a couple of booths, so it wasdefinitely a takeout place. The second thing I noticed was how closely the menu resembled that of the Dragon Garden?s. Ithought this could actually be a good thing because they have a different cook, so things might be different, and I wasdefinitely correct about that. I ordered the pork chow mein combo, a dish I love, but not super fond of the Dragon Gardenversion, here though, it was amazing, plenty of meat and noodles and perfect amount of veggies and sauce, it went super wellwith the pork fried rice. The egg roll was outstanding, and I also ordered a thing of fried dumplings, which were also veryexcellent. The service was fantastic, the food can pretty quickly, the lady behind the counter checked on us a few times, as wewere there for awhile, and I don?t believe any of us left hungry. I think I may need to start coming here for Chinese food fromnow on. Read more

Jacob Cornell 8 years ago
5

The woman there is so generous and kind. They are a very hard working family from China trying to live the American Dream. Every... time I go there there is nothing but a genuine smile from the woman behind the counter. I highly recommend this restaurantbecause the food is yummy and the people there are so very wonderful! Read more

Sue Cornell 11 years ago
4

I love China One! The owners/operators are extremely friendly. I've asked for special orders (like I hate my celery or carrots... cooked) so they omit them. And then they make up for it by adding extra of the other vegies. Food is YUMMY and boy do they giveyou a lot! We "always" have left overs so we typically end up with 2 meals for a great price. I am so grateful to have them inour tiny village. Read more