Reviews for Chipotle Mexican Grill in San Ramon, CA
Some Chipotle restaurants have very well trained staff that roll EXCELLENT, tight burritos. This is one of them. Unlike at the... other Chipotle location in this town. I'll drive further to get my burritos here. Read more
Don't know why I keep giving Chipotle a chance. Their burritos get smaller every time I go there. I've had microwaveable... chimicgangas bigger than their burritos. Read more
Previously I would have given this Chipotle a rating of 2 or 3. It was poorly managed and more often than not, online orders... were not ready at the requested time. This problem appears to have been fixed. Hence the higher rating. Read more
Purchased two burritos today through Chiptole.com with double meat. When I got home I opened my bag and saw I had received the... smallest burritos I've ever seen. These burritos were even super small for regular meat size portions. The burrito pictured isthe bigger of the two. The small serving of salsa was as big as half of the whole burrito. This is what I get for $15 each. SOfrustrated and still hungry. Read more
I made a pickup order from the chipotle app and was upset to find an order that was totally wrong (see pictures). When I called... in to ask about my options, I was even more upset to find out that two times in a row I reached a person who seemed like theywere pretending not to know how to speak English. The guy would start with "hola" and persistently say no when I asked in verybasic Spanish to speak to another person. I ended up going into the store and finding that there were plenty of employees whodid speak English and that it wasn't very busy. When I brought up the phone situation to the manager, she didn't believe me andthought that I had gotten the wrong number. I tried again and was able to see the phone ring. Ultimately, I spent an extra hourdriving back to the store to get my order corrected. The manager didn't offer any refund or any apologies for my situation. Read more
Ordered large guac and chips and got this. Won't be surpri sed Chipotle's stock price is over $1500 per share. Shame.
Updated 2021: Still a really bad Chipotle location. The reviews of others speak a lot. (LONG REVIEW CLICK TO READ) Management... needs works. App is horrible. I had placed an delivery order through the the Chipotle app at 8:15PM and received it at 10PM. Ihad to go to the Chipotle restaurant and ask them if they can cancel my order, they said they could not. How can you not cancelthe order if a customer used your app? I had to tell 2 door dashers there that they can cancel my order. All of the doordashers waiting there (as many as 7) did not keep any Social Distance with one another, basically stood/standed next to eachother. I was shocked. I did not feel safe being in that Chipotle. My brother placed an order at 6:45PM and apparently theynever received his order? Why not call him and let him know? My mom and I had to go to the restaurant and tell them to make theorder there. I don?t understand how you guys can have such poor management especially during a crisis. There is a thing calledcrisis management. If you are not able to cancel the order, at least have the decency to call the customer and let them knowthat their order will be late or that Chipotle is backed up. Chipotle did not even want to pick up any phone calls, havingcalled them 5 times to figure out what was going on. The order I received for delivery an hour and 10 mins after it said wouldarrive, I did not get everything I paid for. I asked for extra lettuce on my bowl but never got any lettuce. I also paid gotguacamole and chips, and I never received it. Only bowl and tacos that I ordered. So you guys took $4.05 from me. I get it youguys are new to the area, but this experience was atrocious. I will not be ordering or coming back to get from this specificrestaurant. You are better off getting an amazing experience at another chipotle such as the one on Crow Canyon. I contactedChipotle support around 8:30PM and they never picked up. I wanted to cancel my order and get my refund but I was Read more
Best Chipotle food I ever had. This location has the best preparation of every Chipotle restaurant that I have visited. The... black beans and the sauted onions with bell peppers were perfectly prepared. The service was great and the server made NOmistakes at all. The cashier even thanked me for the tip showing that he was paying attention. This had never happened atother Chipotles. I plan to visit this location whenever I go to San Ramon. I may go the gym more often to then reward myselfwith a nice meal at this Chipotle location. Read more