Reviews for El Pollo in San Rafael, CA
Service was good and the chicken tasted pretty good. Coleslaw is ok not the best I have tasted and the Mac and Cheese is very... good. The salsa tastes a bit weird but still good flavor and overall not a bad place. Read more
They seem to always be a little slow. Certainly tasty and probably more nutritious than other convenient options. The burritos... are harty but seem small. Chipotle has a little something up on them in my opinion. They're good though. Read more
This store is horrible. Horrible customer service. Staff is at lost. Ordered online and gave it more than 20minutes before... asking where my order is and no one seems to know where it is. I just decided to have a refund and the manager named GloriaD isjust saying that she called someone and that I will get a refund since it is an online order. Manager GloriaD is just making itup and not able to provide a reference number and just making up stories so that I will go away. I have a recording of the wholeconversation. Dont order from this store. Staff are just like zombies going on with their day but not really for assistingcustomers. Store might as well get robots. Read more
After I got done telling the lady behind the cash register what I wanted, she asked me if I wanted chips and salas, I said yes... but then I asked if it cost extra, she said no so I said ok. After I paid and she gave me my receipts I was charged 3.99 forchips and salsa. I paid a total of 26.13 for 2 burritos and chips and salsa..... way over priced for mediocre food... I could ofgone to a restaurant for that price and had better service.... Read more
I had just buried my dog a few days ago . While waiting for my meal another family walked in . A little girl was holding the... same stuff animal my dog was buried with. What are the odds ? I took this as a sign from heaven . So my experience here wasamazing. Read more
This was a nice change from the usual fried food. The chicken was dry but good flavour. I got a side of corn which was really... good and mashed potatoes which was stupid on my part. It’s Mexican food. Order Mexican food. Read more
Last year while visiting the area we got dinner here Why was it $20.00 more than other el polo loco We would go the chain in So... Cal and never got robbed like the San Rafael store. We won’t be back!! The chicken was also burnt and the employees saidthat’s the was it is, maybe they should go work at another store and see how they do chicken. Read more
I got their chicken avocado burrito, the chicken was so juicy and delicious. The churros were also so delicious and soft. Their... mash potatoes and gravy were also delicious. Would definitely go again! Read more