Reviews for El Pollo Loco in San Pedro, CA
Terrible experience here.. I have never been to El Pollo Loco before and now I'm not sure I ever will go again. The girl taking... my order was so rude and unpleasant. Yes I was taking some time to order because ive never been there before. She act like I'minconvenience her asking about the side dishes.. At the end i was asking her if my order was right cause we wanted 2 wingsinstead of the breast and I asked 3 times, each time her reply in her rude tone was the total price of my order, $23. $23 $23 that woman needs to be moved to another position where she not dealing with a customer or get another job. I will never returnto that location I promise, terrible customer service. ???? Read more
Come here for lunch about 4 days out of the week. Food is good, it's what you would expect. I would say the staff is what really... makes this review a 5 star rating. Although this location gets busy , the staff is always attentive and tries to accommodate tothe customers needs as best as possible. Read more
The young woman who took my order was not only very friendly, but went above and beyond like I?ve never seen anywhere in the... L.A. region. Her friendly, communicative, and talkative demeanor reminded me of the southern hospitality of my hometown wherecustomer service is highly valued. She is doing a truly amazing job and deserves a raise and promotion. Because of her, if Icould give this restaurant 10 stars I would. The food was also perfectly delicious. Read more
Ok another review update the rice in this Pollo Loco is the worst it's all Burnt watch out for your teeth! Food is good but the... real problem is their highly water down Avocado sauce it is very disappointing is like a version of 75% water 25% of maybeAvocado? Read more
Ordered a small pozole verde and when I got back to work and opened the container, there was zero hominy in it. I stirred up the... contents and all it was was broth and chunks of chicken that looked like it had been cut up in a hurry to just add to the broth.It was basically chicken soup. And it didn't even taste like pozole, AT ALL! And of course they didn't give me a receipt so Ican't even go back to the store for a replacement or refund tomorrow as I don't get off work until midnight ???? UPDATE12/6/21 After being told to send this information through email to have someone from the company contact me, NOBODY has botheredto respond to my email or contact me. They truly don't care Read more
Great service at this location I don't come here often but was craving a salad. I normally always use coupons when I come here... but I didn't today. I just wish the kids meal came with milk but I stopped to get some beforehand. The dining room was clean andthey had an employee keeping the salsa station stocked and clean. I like the fact they asked me how many ranch packets I wanted,I ordered two salads. Great customer service !! Read more
Everytime I go here for lunch at 10pm the front doors are locked, even though the posted hours say closed at 11pm, I can't sit... down to eat, so I just keep driving, you're losing money by closing doors early. I went to taco bell and while in drive thru saw3 people walk up to door only to find it locked, dude knocked on window without response. This place needs new management. I'veseen other pollo locos which had poor service quickly change when changing managers. This one needs it. Couple weeks ago I wentthru drive thru before work about 4pm and ordered the new 3 peice chicken with mango sauce. Order was fast and when I parked atwork to eat the chicken was super dry barely any edible chicken left there was no time for me to go back I had to eat what Icould.. Take a look at the photos. Worst experience going to this location. Sad. Read more
Approximately 5:20pm, Dec 1st. Wasn't expecting this but he seemed like a new employee. Worst customer service ever, the... Hispanic guy bald head, who was working the drive thru was slow, not only that he was eating chips while taking customersorders. Didn't even ask any salsa green sauce with your order nothing. They need more women working drive thru. He needs moretraining ??????????????? Read more