Reviews for Poke House - San Mateo in San Mateo, CA
Food is good for poke. Service is horrible and staffed by people who clearly hate their job. Go across the street for equally... good poke and way better service. Read more
had a great time at poke house! got dinner with my kids and Sarah provided amazing assistant for us and was very patient... explaining the menu! will definitely visit again! Read more
We ordered using Olo and Poke House uses Uber Eats for delivery. Our food was dumped over at some point during transit and then... dropped on the lobby table just as the delivery person saw my husband coming up front to get it - probably because half of oneof the bowls had spilled out into the bag early in transit and the paper bag was disintegrating rapidly coming apart and mixingin bits with what was left in the spilled bowl who's lid was not on it anymore. We notified the restaurant via the app, sentpictures, and did the same with Uber Eats. No one will take responsibility for the failures of the delivery person and refundthe cost of the one bowl that couldn't be eaten. This poke is "OK" - not bad, but also not stellar, and at full price for onlyhalf a lunch it's not worth it. But if you do decide to eat here don't do delivery, pick it up if you can't sit down and eat in,because whatever happens to your food will be on you and neither party wants to hear or do anything about what went wrong withone of their employees/contractors. Read more
Poke bowl is soooooo good in this restaurant. Fish is fresh and the amount is more than I can finish. It really satisfies me... when I want to eat sashimi. Read more
Food is great but they always get the order wrong for takeout. They mix my ingredients with my wife's or forget scoops entirely.
Not fresh and poke tastes blend. I ordered 20mins ahead but still waited for pick up. Won?t visit again.
The plywood entrance door (hopefully temporary) makes this place look closed from the outside. But once you're inside, the... interior is bright & inviting, and the food is excellent. They had great options for the poke bowl base (including therarely-served zucchini noodles and/or mixed greens) and the classic poke protein options (e.g., 2 types of tuna, salmon, crabsalad, shrimp, tofu, etc). I got tuna and salmon, both of which were absolutely fresh, tender, and delicious. The other add-inswere appealing (although they are careful to give you a tiny amount so your ingredients don't overfill the bowl). I was alsopleased with all the sauce options. They were flavorful, refreshing, and fun to combine in new ways. Tasted great! If you don'twant to make your own bowl, they have a few suggestions already on the menu that you can just point to and ask for. Drinkoptions were limited (bottled / cans of tea various teas & water) but acceptable. I didn't see anything decaffeinated (besideswater) that was appealing to me though. The employees were nice and patient while I scanned all the ingredient choices. Overall, I really enjoyed the food, the modern atmosphere, and the nice staff. Read more
To be exact, the rating is 2½ stars. Tried this place for the first time. Inside looked clean. The only staff was not friendly,... but courteous. I was taken aback that he wasn't wearing a mask, since all the food items were uncovered. Therefore, if you arevery concerned about COVID safety, this might not be a good place to buy poke from. The food choices were okay. Fish selectionwas disappointingly limited. There were only two kinds of fish, salmon and tuna. The tuna was mixed with various sauces, andeach flavor (e.g. spicy tuna) counted as one selection. So other seafood items listed on the menu, such as shrimp, wasunavailable. But I was glad that there was crab, at least. All the food items, including seafood and salad, were fresh. Saucesused were pretty good too. A big thumbs down to the white rice--it was just too mushy. Prices were on par with inflation. Amedium bowl was about $15, and a big bowl was about $20. Some food items came with extra charge (such as seaweed andavocado). I probably won't visit again. Comparing to other poke places, this one doesn't stand out. I picked it this timebecause my friend and I were very hungry and this was the closest eatery. Read more