Reviews for Cold Stone Creamery in San Mateo, CA
Welcoming and courteous service, wide selection of ice cream flavors, more mix-ins and toppings than you?ll ever imagine you... want or need, and once you are served your selection, the real fun begins! Read more
Very rude young lady behind the counter disregarding a Dasher trying to ask a question, while another employee was helping a... customer. Telling him "NO WAIT" very bluntly then saying "Not you guys to the other customers" because she knew she was beingrude. I'm sorry but dashers are in your store on behalf of your customers, treating them rudely and making them wait whilefulfilling numerous other customers orders before even acknowledging them is very rude! It's one thing if the Dasher is tryingto cut you off while speaking with other customers or continue asking questions but this wasn't the case. I'm sorry your havinga tough night but it's not the dashers fault or problem. I was also 30 min. Late on my order because apparently dashers pickingup orders for customers that aren't physically in the store just aren't important enough to get service. Sorry to the customersthat had their orders delayed, what a shame. We represent your customers please be kind to us! Read more
Ice cream was delicious, they had a variety of flavor to choose from, and she was happy providing samples not like other places.... I really enjoy the ice cream and the conversation and I will stop by again when i'm in San Mateo. Read more
Googled "frozen yogurt" and this Coldstone was the first result. Walked straight there. They don't have frozen yogurt. So I... sighed and paid $5.12 for a scoop of strawberry lemonade sorbet the size of a tennis ball. Paid with a $20 bill. Change was allsingles, "that's all we got." Read more
We were in the shop on a Saturday evening and there was only one poor woman working (and a very long line). She was patient, and... we weren't in a hurry, but others left from line because of the wait. Get some help in there! (But the ice cream was excellent,as always) Read more
Friendly staff, let me try as many different flavours as I wanted!
I'd come in to ease my pain after receiving back my latest test results. Instead of doubling down on the disappointment, your... boy Pedro dished out a double scoop of delicious. My god, this was the best damned Cold Stone I'd ever had. And I'm not justcertain, I'm HIV positive. Read more
Ice cream is beautiful but not tasty