Reviews for Starbucks in San Marcos, CA
Poor customer service. Very poor. Been here enough times to know this is definitely my last. The whole staff looked miserable... and the environment was very dry. Service with a smile could have changed alot Read more
This place is way too busy to visit most times. May be better ounce second one is opened down the street.
I get my coffee at this location every morning, this particular Starbucks has amazing staff. Love the convenience of the drive... thru. Read more
Horrible experience with your drive through employee every time she?s at the window. Beyond rude. I won?t be embarrassing her... by name on this review but will be taking this higher up. Read more
As someone who frequents this cafe regularly as a place to get some work done, I have observed it to be an extremely... inconsistent cafe that caters far more to the drive through than the lobby. Some employees outshine others, but in general thislocation is one of the least welcoming, least friendly, and least clean in the area (ie clean your own table). I've visited thelobby of this location several days a week each week this summer and have yet to be acknowledged by name, let alone as a repeatcustomer. Perhaps it's because I order via the app and wait while my order is prepared, which I find far more convenient thanlisting my drink preferences at the counter only for them to come out wrong. But waiting for mobile orders is also an issuebecause you can literally be standing there waiting for your order and an employee will silently place it down behind thecounter and walk away. Calling out names for orders here is extremely inconsistent. After discovering a few times that my orderhas been sitting on the counter for several minutes (kind of an issue if you want your drink hot or cold), I've personallyrequested to multiple people that they please call my name when my order is ready. This request has yet to be fulfilled. I havealso observed that customers are, more often than not, ignored upon entering or worse, ignored while waiting at the cashregister for so long that people have to yell, "Is anyone there?" Some just leave. Maybe they just go through the drive throughwhere they will get better service. This location has at several times closed the lobby on weekends in the early afternoonbecause "someone called in sick". This happens with such frequency that it seems deliberate. Like I said in the beginning,there are some employees here that are friendly, welcoming, and helpful, but overall, the culture of this location for whateverreason, just isn't up to the standards of other locations in North county. And yet I still come here to enjoy a bevera Read more
This has become my go to Starbucks location. My drink is always and I mean always made right. There?s been couple times where I... do mobile and it hasn?t been ready but their customer service makes up for it. I?ve always dealt with friendly baristas, they?reall pleasant. Read more
So im local and come to this location when im close and today i came in there were 4 workers as i came in i was not greeted what... so ever not one person said greeted me n got no someone with be right with you! i waited about 5 minutes during this time inoticed one guy looked at me standing there waiting to be helped 3 times not once dis he say anything at the same time as thedrinks were being made and placed at the togo spot amd for here spot not one person was calling out names per each drink to letimdivoduals drinks were ready then finally the giy went and noticed there was a line behind me then went to the back crossing mypath still said nothing to grab someone to help me then all of a sudden a minute later 4 employees came out!!!! Now the wholeworker area is full of employees and finally got my order as a chef customer service is everything to me and my experience herewas less than dissapointing i will give this spot another shot but i better b greeted the moment im seen to the moment i leaveand i better hear customers names being called out for their drinks i had to guess my drink was ready ive been to alot ofstarbucks and this locations employees need to be reminded of customer service standards!!! Read more
We traveled from Fallbrook to the 24 hour San Marcos location. After a staff had answered a call we made and, said they would be... closing at 10 pm. My family and I showed up at 8:40 pm, and they said that they were closed. Read more