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Reviews for Subway in San Juan Capistrano, CA

E P 2 years ago
1

Do yourself a favor and DO NOT come here. First, the place was filthy, looked like it hadn't been cleaned for a month. Second,... the older lady behind the counter, didn't get her name unfortunately, was extremely rude and unprofessional. Like I wasbothering her by being a customer. I kid you not, she was intentionally moving at a snail's pace, as if it was out of passiveaggression for hating her job. My convalescent grandmother moves faster than that. I went against my better judgement by eatingthe stale sandwich, I should have just walked out. Save yourself the trouble and go to the other subway in the shopping centerright on the other side of the freeway. The quality is way better. Read more

Tim Merritte 2 years ago
5

This is the best most generous subway I?ve ever been to. They really load up the sandwiches. The lady at the counter who i... assume is the owner was appreciative of my business. This place sells good sandwiches. Read more

John M 2 years ago
1

This location does not honor subway coupons. The lady there, I'm assuming the owner, said "it makes the sandwiches too cheap." I... thought the point of coupons is to bring people in, not BAIT AND SWITCH the customers. So I left. If an owner is thataggressive at cutting corners, just imagine what they're probably willing to do with the food you'll be eating, like when itcomes to expiration dates, good quality and safety. You're better off going to the subway on the other side of the freeway,about one minute away, where they honor Subway coupons and are less likely to feed you expired meat. Read more

Nahaleh Doroudian 3 years ago
5

This store is awesome!! The food is ALWAYS fresh since I?ve eaten here. The store is always spotless and the people behind the... counter are so kind and friendly and fast even in these times of needing help. Read more

Gerren Hall 3 years ago
1

As a frequent customer of Subway I have to say that I quite disappointed by the professionalism and lack of accountability by... the staff at this location. I placed an order from the app and the order was not ready nor processed by the store. I ask thecashier Farrah, if we can make order when I arrived they refused after I show them the receipt that provided the orderinformation and proof that a purchase was made. They told me that I need to call Subway customer service, I ask for the phonenumber and they do not know the number either. So save yourself the headache and your money and stay away from this location. Read more

Laura Vazquez 3 years ago
2

One of the persons there use a mask but does not cover her nose and sometimes not even her mouth. Today she touched her mask... with her gloved hand and continued making my sandwich like if nothing happened. sometimes they cut the avocado ahead of time andit gets black by the time is being served. I will not go back to this Subway. Read more

evm 3 years ago
1

I?m quite disappointed today with how they handle their food item. The guy who helped me accidentally dropped the cookie on the... counter and placed it right straight to the paper bag. I gave him the look and I asked if it can be replaced and he said it?snot dirty. Given that we are still facing pandemic plus it?s not not acceptable anyways. I don?t think less than 5 seconds ruleshould be applied to any place that caters to food. It?s not sanitary. This makes me wonder what they do with food for pick upor delivery. If they don?t fix stuff when people are around, what more if you are there to see it. Read more

Beth Marino 7 years ago
3

Meh. I usually love Subway but this was my first time at this location. Sandwich maker obviously doesn't like his job, not... friendly. I asked for my bread to be scooped and he either didn't hear me or ignored me just stared throwing it together. Putmayo, which I didn't want. When I said "wait, no mayo!" he took it off along with most of the veggies and then didn't replacethem. Manager lady was sweet and very kind, gave us a free bag of chips even though I couldn't get the code to come up on myphone. Ants crawling around the soda machine, yikes! Read more