Reviews for Pizza Hut in San Jose, CA
It was horrible! It was the worse pizza I ever had! So disappointing especially driving across town because my husband wanted to... try the Chicago style pizza and they said they don't make it there????why do u advertise it! Read more
Food was good. Customer service could improve a little. I was a little disappoint cause they charge 1.29 for an oz of pepper or... Parmesan cheese. That should be included with the family order. Read more
Ordered delivery at 510 pm and the order left pizza hut at 540 pm. This is fine. I live 6 minutes from here. At 630 pm I tried... to call. This is where the problems really start. I understand some drivers have multiple stops but just under an hour was along time. The phone line has an option for "concerns" but when I click on it, I ended up listening to ads from Craig Robinsonfor 11 minutes until I hung up. I called again and selected "order pizza" and was immediately placed with a person. I explainedthe situation and they transferred me to the store (apparently it was just a pizza hut call center and not the local store). Iwas on hold another 6 minutes. At 7pm, I went to the store and explained the situation. The driver was from Door Dash. No ideawhat happened to the food. They remade my order and gave me a soda. I asked for a refund of the delivery fee and driver tip. Ifigure since I became my own driver that became voided. They didn't have a manager on duty and was told to visit in the morning(during my working hours). Tried calling. Local store does not answer phone. Communications is the massive problem here. Theextra star is for the employee who redid everything. He did what he could without putting up a fight. Otherwise I would haveleft it at a 1 star. Will never order delivery here again. May never order here again. Read more
The made to order pizza was ready when I picked it up. The lady was pleasant, and the pizza was very good.
I didn?t like my stuffed crusted pizza because cheese was not fresh. It tasted like it just came out of the frozen section. I... mean the crusted cheese doesn?t have no stretch and moist texture. Customer service is good, but not the food. I am not orderinghere no more. Read more
Believe it or not, I enjoy their pizza cold. I didn't like that you have to pay for cheese & pepper packs now. Crazy, must not... be doing well if you have to charge for such a small condiment to put on your pizza. Customer service was decent & speed ofservice was quick! Miss living near this place, sucks how things have changed Read more
I ordered using their application. When I arrived my order was ready, and it didn't take me more than 2 minutes to get my order.... The employees are great and welcoming. My overall experience was good. Read more
Delivery option uses a 3rd party delivery service, food was not hot and took longer that estimated. Pizza Hut standards have... fallen from what they used to be Read more