Reviews for Dunkin' in San Jose, CA
I had more than 3 bad experiences with this Dunkin. Always the same thing: they don?t pay attention what is asked. Every time I... ask a Hot Caramel Latte they give a original latte with no caramel and sometimes not even hot. Terrible. Read more
The workers were efficient, there is a nice variety of doughnuts,a little pricey for $16.97 a dozen when you can get a dozen for... $7.00 at Safeway on Snell St and Brannan just a few minutes more nearby.( On Fridays for Safeway's s doughnut sales). But ifyou like tSt American drinks and other snacks too,plus good coffee, Dunkin Doughnuts is an okay place to go,you can eat insidethere too,it is refreshing and relaxing inside. Read more
Drive-in is always a mess. Saturday morning. I go into the store to pick up an order made on the app and end up waiting 17... minutes for ONE iced caramel latte. The last 5 minutes of that wait time I spent watching the behind counter staff of sevenmostly stand around while a drink that turned out to be mine sat on the counter in front of me. No one ever called a namealthough they knew I was there and what I was waiting for. I had spoken to the counter to see if my drink was ready when Iarrived. Horrible customer service. Read more
I had my drink remade because it tasted watery, and when they remade my drink there was a fly in it. We asked very nicely... because I know it is an inconvenience, however this is how they treat me in return. I hope this wasn?t on purpose. This is veryunacceptable. Do better dunkin, please. Read more
I love this donut shop. I'm a disabled combat veteran who can't see to drive so I don't own a car and I walked up today with my... kid to find that they were short staffed and only doing drive thru. I missed the sign though and didn't know this so, feelinglike I failed my kid I'm like knocking on the door. One of the staff members showed up, apologized, pointed to the sign butwhen he found out we didn't have a car invited us inside. He helped make me a hero to my 8 year old and took a moment to be agood person to another human being. I'd give them 10 stars if I could. Read more
Much better than Starbucks because they have a better attitude toward customers. They actually smile and say "Thank You" at... Dunkin' Donuts, and that is a really refreshing and positive attitude. You know, it puts a smile on your face after a smallbusiness transaction. Starbucks is closer to my home, but I will drive the extra half mile to go to Dunkin' Donuts now. By theway, the coffee was pretty good and the Boston Cream donut was just as good as the ones I got at their other stores. The seatingand decor is nice and contemporary. I sat in the comfy chairs by the "fireplace" and TV. Classy without being pretentious. I amimpressed by the fact that they hired a lot of young people from my neighborhood because they are giving many of these youngpeople their first job, and start in working life. Good work Dunkin' Donuts in bringing those jobs to South San Jose. Yourproximity to the freeway, and neighborhood patronage, will make this location a success. I'm gonna try one of your breakfastsandwiches next. Read more
Had a chance to check them out on VIP day today. While it was a bit hectic and a couple mix ups that's expected in the opening... of a new establishment. I had a half dozen donuts and the frozen coffee. You could also choose a breakfast sandwich with thispromotion but I knew it would go to waste. The inside is really nice. Hard to believe that the Arby's was there before. Thestaff was helpful, attentive and all very nice. I will come back to the location in the future. Read more
If I could give this place no stars i would. We went in the drive thru and the lady was extremely rude. then the guy at the... window gave us the wrong order. After that we waited 20 minutes for our 2 coffees. Read more