Reviews for Auntie Anne's in San Jose, CA
The lady with short blond hair was rude, I asked her for two pepperoni nuggets she only gave me one and when I told her I... ordered two she said "you only said one" in a rude way then when she gave me the other one it wasn't even the pepperoni nuggetsthey were plain. Read more
We waited in line for 15 minutes, stay pretzel was in the oven she said that it needs 5 minutes but we need to go and stand in... line again. I told her but it will be gone then I need to go and wait again. They said that?s the policy . Using it for my kidsand they got disappointed. Very rude employees and the policy doesn?t make any sense. Read more
Rochelle is an amazing cashier, she helped me with my order and everything was fresh and hot!
Very grateful for a free pretzel on National Pretzel Day! The staff worked very hard and I'm very thankful to them! However, I... can't give 5 stars because I rode my bicycle from Morgan Hill looking forward to a cinnamon pretzel. They only had about a dozeneach of plain and salt pretzels. When I arrived 15 minutes before close (I know, cutting it close, sorry), I noticed staff wasalready cleaning and starting to close. When I worked retail, even on special business holidays (420 at a dispensary) we'd neverstart closing until all customers were *fully* served that arrived before (or a few seconds before) closing time. I know it'sfrustrating, but maybe, start cleaning at 7:00:01, not before? The staff was gracious to keep selling the leftovers (plain andsalt) for about 10 minutes after the official closing time, but again, nothing new was prepared between 6:45 and officialclosing time. Given the holiday, and the fact I was there in time for a fresh cinnamon pretzel, I can't give 5 stars. Otherwise,I made sure to personally thank the staff for their hard work on their busiest day of the year. Again, THANK YOU. Read more
Just today we went for a snack at around noon. We we weren't even greeted & when asked about when the other products would be... available, she pointed with a very annoyed posure & a half effort point of reference & thats it. It should have gone somethinglike this, "hi, welcome. Just a heads up atm this is all we have & we apologize for the inconvenience". Not even close toanything like that. It is a courtesy to inform people who are waiting in line so no ones time is wasted. Not the first time ihave a bad experience at this location. But definitely will be tha last. Avoid this spot at all costs. Read more
Arrived at 11:30, half an hour after they're supposed to have opened, and was greeted rudely by a worker telling us they had no... pretzels available...thirty minutes after they opened...no apology, nothing. Read more
I ordered the strawberry lemonade and then later founded there was a piece of hair in it.. I went back to exchange it and... realized the employees weren?t wearing any hair nets. I told her what happened to my drink and she didn?t really care about it.She just gave me a new cup and barely said anything about the hair. Read more
There's always something wrong with this place. There was times that It's cash only. Then they don't open on time. And today... they don't have regular pretzels. Everything is pretzel bites. And the stuff are kinda rude. Like they make up their own ruleslike they own the place. Read more