Reviews for Insomnia Cookies in San Diego, CA
My first and last time there. I mean, I didn't try the cookies. All I had was ice cream, which was not impressive at all. What... really hit me was the customer service. Not a greeting, offering help, and staff looked unprofessional. I'm not a "Karen" atall, but this place needs new staff. Read more
We have been looking for a good chocolate chip cookie?.and we found it! Delicious, warm, gooey! Everything you could have hoped... for ???? Read more
Amazing cookies! My fiancé and I love coming here! The cookies are amazing and fresh the ice cream is bomb too!
The cookies are great but let me tell you about Nicole N. From Lemon Grove. She showed up to the store on short notice, opened... the store and gave FANTASTIC customer service. Highly recommended and give Nicole from Lemon Grove, recently moved from Texas, araise! Read more
I came In today to purchase two 6 packs of cookies and 1 Peet's coffee. I purchased three $10 gift cards on there site... yesterday. The store was unable to accept them. I nstead of declining me service, the cashier and a lady named kat went aboveand beyond and displayed exemplantary customer service. Kat called customer service and did everything she could in order to getmy order filled using my gift cards. Ultimately they were unable to complete by order over the phone using the gift cards butdid confirm on the phone that my gift cards had balance. Insomnia stated that they only allow one gift card to be used per orderas the reason. Kat processed my order and gave me my cookies despite this. She took a note of the gift cards and told me thatshe will call insomnia to use my gift cards at a later time. I very much appreciate this act of kindness and I will definitelybe returning in the near future! Read more
Friend and I got a deluxe + 5 cookies. Walnut raisin chocolate deluxe with snickerdoodle, strawberry chocolate, white chocolate... macadamia, mint chocolate, and chocolate chunk. Cookies were all good but mostly not worth the price, would say try the uniqueflavors here like the strawberry chocolate or the deluxe ones because the more popular flavors will taste exactly like typicalstorebought cookies. Read more
I drove from Oceanside to pick up Insomia cookies. I have came here three times in the past month; the customer service isn't... the best... which is why I have rated this location a 3-star. However, the cookies are good. I've had to wait for cookies to bemade because they never have them on stock. The Cashier is typically in the back and doesn't greet customers when walking intothe empty location. This past experience, the employee was behind the counter but seemed to be too busy scraping cookies offtrays to welcome not only myself, but several other customers who came in and eventually left without ordering possibly due tothe confusion. Not sure if the workload is too much for one employee to run between baking, cleaning, and serving, but it'sreally not that warm welcoming feeling. Read more
Cookies tasted great but when they came in the box, they had sort of melted and drooped down into the crevices between each... other since they were stacked over one another. Removing them from each other was messy and they broke apart very easily withother chunks of cookie being stuck on them. They really were good cookies but they couldve been separated properly so im notstruggling with them, parchment paper wouldve worked in between the cookies. Read more