Reviews for El Pollo Loco in San Diego, CA
Stopped for delicious food to spend the afternoon at dog beach San Diego
Luz and Damien changed my El pollo loco experience forever. That's customer service personified. Everything ran smoothly even... though it was sort of busy. Even though one of her workers was new Luz did what true leaders do. She educated not scolded orembarrassed her worker.i also watched maturity beyond the years that Damien has in him. A customer got in his face and unfazedhe finished taking her order and even went and wiped her table where she ate. That's a teachable moment. Thank you both forthat.. Read more
I had forgotten how much I loved this place. Got a meal just to eat on the plane. Everyone was jelly. The crew was Hispanic and... I absolutely love listening to them roll their R?s. The restroom was clean enough just not the best smell. The dining waswelcoming. I wish I was hungry enough when I ordered it to eat it fresh. You should never wait! Lol Read more
El Pollo is one of my fav places to eat but there aren?t any outside of California that I?ve seen so I was excited to get off... that plane and get me some . Well, I don?t know what happened to this locations food but the chicken was dry. I?m like ok maybeit?s because I stopped by late thru the drive thru. Went back the next day and went in and said give me some freshly cookedchicken. He said it?s all fresh . Ok, I can see that so I get back to my room and the chicken is dry again and overcooked. Thewing was charred and the rest wasn?t any better . So disappointed ? oh and they also got my side orders wrong TWICE. Should?vegone to the one in Imperial Beach Read more
Worst experience EVER!! Ordered curb side pick up. Waited 30 minutes and finally went inside only to find my order sitting on... the counter. There was NO intention of ever bringing it to the car. If I had wanted to go inside I would have never orderedcurbside. The staff was extremely rude. Tossed me my order and walked away without a thank you or an apology. The food wascold and the order was wrong. Didn?t get the sides I ordered and got the wrong tortillas. Don?t waste your time or money on thisplace! It SUCKS! If I could rate this a -10 I would as it doesn?t deserve a 1 star. Read more
Terrible Customer Service by Management. I was paying a visit to the Urgent Care center next door at 3444 Midway Drive after... suffering an injury that left ne in a wheel chair. After my appointment I went outside to wait for my ADA transport back to myplace of business. I saw Pollo Loco and wanted to order lunch while I waited. Because it was my first time in a wheel chair, Ifound it difficult to get inside so I called and asked to speak with a Supervisor to explain my situation. I requested to placean order and have it delivered outside. I made it clear that I was in the front waiting by the tables/tent area. The Supervisorwas curt and unfriendly on the phone but told me the price and said they it would be coming out. After 20+ minutes , I calledagain and was told that I was not seen. Not true because I never moved. I switched to Spanish and explained again my situation (so there is no misunderstanding ) , no one ever came. This was very uncomfortable for me. Shortly after my driver arrived and heencouraged me to complain to a manager just to make sure I wasnt being discriminated , he wheeled me inside and I asked to speakto a lady who appeared to be a supervisor/manager whom I just noticed arriving for duty . She came out of the office and heardmy complaint but also did not seem apologetic but merely offered to make a quuck order. The earlier supervisor ( whom I deducedwas the one I spoke to twice ) approached me and said " yeah she is a supervisor just like me " ( as if I wasnt going anywherewith complaining with her coworker) . At the end I heard laughter and mockery after I was wheeled away by my driver. Verytrashy attitude and environment was experienced that day. Shame at this location. 3/31/22 Read more
This location on Midway has a friendly and professional staff. The food was fresh and delicious. I took my carry out but I went... inside to order. The inside is clean and they have an outside eating area in the front. Everything looks new the decor is nice.I wouldn't mind eating inside. They have bathrooms...but I didn't go inside. Ample parking and easy to get in and out. I'llkeep coming to this one! Read more
The best chicken ever! Let Pollo Loco live forever and may all managers make more cash than today!